Trainer Senior BSA

AHU Technologies • Washington, DC

12d • Hybrid

About The Position

BA/Trainer, you'll be responsible for maintaining business process flow diagrams, learning new applications, developing training material, and delivering training. This position requires 4 days on-site.

Requirements

• BA experience of 11 Years Required
• Project management skills with the ability to prioritize tasks and meet deadlines 5 Years Required
• Requirements gathering and documentation 11 Years Required
• MS Office/suites experience 11 Years Required
• Hands-on end-user training on Dynamics 365 3 Years Required
• Develop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support 3 Years Required
• Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria 3 Years Required
• Business Process and workflow/data flow design (i.e., process maps/flow charts) AND IMPLEMENTATION 2 Years Required
• Experience working with Knowledgebase portals such as Confluence, Azure DevOps, and SharePoint 1 Years Required
• Experience in Child Welfare Agency 1 Years Required

Responsibilities

• Business analysis and process mapping
• Maintain comprehensive business process flow diagrams (i.e., process maps/flow charts) to document and visualize workflows that are supported by new software applications.
• Collaborate with Product Owners to understand business processes, watch demonstrations, and use a sandbox to develop training material for staff.
• Identify channels to deliver training to staff including videos, tipsheets, contextual help, and others.
• Training and organizational change management
• Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
• Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, Azure DevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
• Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level