Trainer II

Conduent State & Local Solutions, Inc•San Antonio, TX

3d•$20 - $20•Onsite

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Trainer II – Call Center Onsite – San Antonio, TX As a Trainer II, you will lead training sessions for new call center employees, focusing on mid- to high-complexity products, client tools, and operational processes. You will guide groups of 30 to 35 new hires through a structured training program lasting up to three weeks, with the goal of ensuring they meet performance and attendance metrics required to graduate from training

Requirements

Must be 18 years of age or older
Internal candidates must have at least 6 months in their current role
Must successfully pass a background check, credit check, and fingerprinting

Nice To Haves

Minimum 1 year of experience as a Trainer or Classroom Instructor
Associate degree or equivalent combination of education, training, or experience (bachelor’s degree preferred)

Responsibilities

Lead Training Sessions: Facilitate classroom training for groups of 30–35 new hires.
Track Performance & Attendance: Monitor trainee progress to ensure they meet required metrics.
Provide Coaching & Feedback: Deliver ongoing coaching to support trainee success.
Support Nesting: Assist new hires during their transition into live operations.
Create Reports: Use Excel to track and report on performance and attendance.
Handle Terminations: Support the termination process for trainees not meeting expectations after coaching.
Prepare, coordinate, and lead training sessions.
Manage learners and guide policy and procedural application.
Participate in train-the-trainer sessions.
Contribute to the development of training materials, including computer-based training scripts.
Collect and compile data for reporting purposes.
Apply participant feedback for continuous improvement.
Support operations as needed, including floor support, call handling, and escalations.

Benefits

Full-time employment at $20.00/hour which may be below your state's minimum wage. Please take this into consideration when applying
Monday–Friday schedule (7:00 AM–4:00 PM or 9:00 AM–6:00 PM based on business needs)
Open availability required between 8:00 AM–8:00 PM
Weekends off
Career growth opportunities
Full benefits package
health insurance coverage
voluntary dental and vision programs
life and disability insurance
a retirement savings plan
paid holidays
paid time off (PTO) or vacation and/or sick time