Trainer I
Centene Corporation
•Remote
About The Position
Centene is seeking a Trainer I to develop and conduct a variety of training programs and/or auditing tools for Member and Provider Service roles in Centene’s contact centers. This role is fully remote, and candidates will be considered nationally. Centene is a diversified, national organization serving 28 million members, committed to transforming the health of communities and offering competitive benefits and workplace flexibility.
Requirements
- Bachelor's degree in related field or equivalent experience
- 2+ years of training experience, preferably in a managed care or healthcare environment
Responsibilities
- Conduct training needs analyses to determine specific training needs for call center staff
- Identify, select, and develop appropriate training programs, including the selection or design of appropriate training aids
- Evaluate effectiveness of training programs, including cost and benefit analyses
- Research, analyze and recommend external training programs
- Maintain records of training activities and employee progress
- Assist in auditing work performed by staff and present findings and recommendations for areas of improvement to management
- Assist with revisions to policy and procedures and/or work process development
- Performs other duties as assigned
- Complies with all policies and standards
Benefits
- competitive pay
- health insurance
- 401K
- stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
