Trainer, Family Peer Support

Public Consulting Group

2d•Remote

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services: Program Consulting Finance Consulting and Billing Services Applied Technology Outsourcing and Operations Strategy Project and Grants Management Assessments and Feasibility Studies Join the Maine Center of Excellence team as a Trainer and Coach for Family Peer Support, where your lived experience and professional skills can drive meaningful, statewide impact. In this role, you will train, coach, and provide technical assistance to Family Peer Support Specialists and supervisors across Maine, supporting high-quality implementation of the PEARLS Parent Peer Support model. You’ll collaborate closely with providers, state partners, and the COE implementation team while delivering professional development, supporting systems change, and strengthening authentic, family-centered peer practices. This role offers a flexible, primarily remote work environment with travel across Maine and the opportunity to make a lasting difference for families navigating complex systems of care. Duties & Responsibilities The Maine Center of Excellence (COE) for Innovative Systems and Practice in Behavioral Health is to increase the capacity and quality of specific practices (i.e. HFW, Family Peer Support and Youth Peer Support) provided throughout the State of Maine. As part of this effort, the COE is developing the expertise and capacity to support Family Peer Support Specialists across the State of Maine in their work. Public Consulting Group serves as the Provider for the COE and is seeking to fill the position of Trainer and Coach for Family Peer Support. As a Trainer and Coach for Family Peer Support (FPS-LC), you will be responsible for training, coaching and providing technical assistance to assist family peer support specialists and their supervisors in the local provider community. The FPC-LC will train and coach family peer support specialists (FPSs) in the local provider community that provide intentional, authentic support to parents or primary caregivers of children with emotional, physical, behavioral, and/or mental health challenges, to learn and fully implement the PEARLS model of Parent Peer Support, in their work.

Requirements

Establish and maintain positive and effective working relationships with internal staff, community resources and stakeholders.
Must be able to engage and collaborate with people from diverse backgrounds.
Possess training and group facilitation skills.
Demonstrate active listening skills and validate experiences of others, using person-first and strength-based language.
Possess excellent oral and written communication skills.
Possess excellent conflict resolution and crisis management skills through effective communication, active listening, practicing empathy, problem solving, and maintaining a positive attitude.
Comfort with virtual convening’s and building of relationships online.
Proficient in Microsoft Office Suites and related software applications, such as Adobe, Teams, and Zoom.
Relevant lived experience navigating systems of care on behalf of a child/youth with behavioral concerns (Mental/Behavioral Health, Child Welfare, or Juvenile Justice) and the ability and willingness to share those relevant experiences with parents, family members, or other caregivers for the benefit and healing of others.
High School Diploma or GED

Nice To Haves

Bachelor’s degree in Social Work, Psychology, Human Development, Education, Public/Business Administration, Communications, or discipline appropriate to training being conducted.
A minimum of one (1) year in the role of a Family Peer Support Specialist, or relevant experience working with parents/caregivers who are involved in raising children/youth with behavioral concerns.

Responsibilities

Participate in all training and coaching pertaining to PEARLS that is provided by the Innovations Institute, and any other required training as identified by the State of Maine, and/or PCG.
Complete and maintain PEARLS certification and attend ongoing training within required timeframes to maintain certification.
Complete train-the-trainer process and participate in an annual National Coach Certification renewal.
Facilitate PEARLS training and ongoing professional development sessions for Family Peer Support Specialists and supervisors in the local provider community.
Respond to assigned requests for technical assistance and consultation in a timely manner.
Communicate regularly, in person or virtually, with implementing organizations and the implementation team.
Complete monthly data entry by keeping through records of FPSs and supervisors who are involved in PEARLS to ensure the COE has records of who has participated and completed required elements of the model.
Employ a variety of adult learning concepts to appeal to a range of learning preferences resulting in effective engagement of participants of varying learning needs.
Network and build relationships with state and organizational leadership to build interest in partnering around successful implementation efforts.
Monitor and evaluate the effectiveness of training through established evaluation measures. Uses evaluation data to grow skill.
Utilize identified tools and resources from the PEARLS model to provide coaching support to family peer specialists and supervisors.
Assure confidentiality and the rights of families as outlined in the agency’s standards, policies, and procedures.
Perform other related duties as assigned.