Trainer/Facilitator

Self-Help•Oak Park, IL

29d

About The Position

WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies. We are seeking a Trainer/Facilitator to join our Oak Park, Franklin, or Little Village, IL branch team! Position Summary: Assist in the development and execution of training initiatives for all credit union operations and branch staff, conduct training in the areas of member service, products and services, compliance, new hire branch operations, new account opening, advanced account opening, and procedures. Responsible for scheduling, coordinating, communicating, monitoring, and handling of logistics for training.

Requirements

High School diploma with a minimum of 4 years’ experience in a retail financial institution or an equivalent combination of retail financial institution, training/teaching experience and/or Bachelor’s degree in business, education, instructional design or related field
Comfort in delivering both in person and on-line
Ability to deliver effective and engaging
Proficient with MS Office (PowerPoint, Word, Excel, Publisher, Teams and Outlook).
Knowledge of LMS software (Cornerstone or equivalent)
Knowledgeable of credit union/ banking terminology and acronyms commonly utilized in the day-to-day communication of staff, policymakers and others involved in the industry preferred.

Nice To Haves

English and Spanish bi-lingual fluency is a nice to have
Experience in nonprofit, and/or financial services industry
Proven skills in instructional design, training, facilitation and webinar

Responsibilities

Plan, organize and facilitate training activities in person and remotely via online platforms.
Serve as a primary training instructor for credit union training initiatives including new hire branch operations, new account opening and other training classes
Participate in developing and maintaining training slide decks, quick reference guides, training materials and
Assist the Training team with the following:
Coordination and scheduling of training for branch staff including assigning and scheduling training sessions using the organization’s
Maintenance of training records for employees using the organization’s
Assess the effectiveness of training techniques, evaluate training impact, and identify training process
Participate in the implementation of new training delivery systems when
Ensure all mandatory assigned training and annual BSA, OFAC, and Identity Theft training requirements are met.
Participate in the training and integration of new products/procedures as needed.
Enhance internal staff communication through maintenance of internal newsletter, blog, intranet postings, etc.
Provide Helpline support to employees via email or phone.
Regularly monitor and provide timely responses to training inquiries and other requests.
Stay abreast of new trends and tools in the training as well as the Credit Union industries.
Perform other duties as may be deemed necessary.