Trainee, IT Change and Configuration - Summer 2026
About The Position
Our Emerging Talent Programs — including Internships and Trainee roles — provide hands-on opportunities for students and early-career professionals to contribute to the teams behind our film, television, and entertainment experiences. These paid, seasonal assignments deliver meaningful, high-impact work designed to accelerate your growth. You’ll take on real responsibilities, build practical skills, and gain exposure to the business through structured learning, executive engagement, and networking opportunities. Our Trainee program is designed for recent graduates or those looking to make a career shift, as well as individuals seeking to deepen their professional development through immersing experiences in the entertainment industry. The IT Change, Configuration, and Compliance team is responsible for the governance and operational oversight of Change Management, CMDB (Configuration Management Database) functions supporting service delivery within the SPE IT division as well as IT control compliance with policies, standards, procedures.
Requirements
- Foundational knowledge of ITIL concepts, especially Change Management, Configuration Management, and CMDB lifecycle processes.
- Basic understanding of IT infrastructure components (servers, applications, databases, cloud environments, network devices) and how they relate to each other.
- Strong analytical and data accuracy skills, with experience in documentation, data validation, or maintaining structured records.
Nice To Haves
- Hands-on experience or coursework in ServiceNow, including working with Configuration Items (CIs), workflows, or basic administration.
- Interest or exposure to automation and AI tools, such as scripting (Python/JavaScript), workflow automation, or experimenting with GPT/AI agent use cases.
Responsibilities
- Maintain and update Configuration Items (CIs) in ServiceNow CMDB, ensuring accurate CI attributes, relationships, and lifecycle status.
- Support CI provisioning and onboarding, including creating new CIs, validating required fields, establishing relationships, and aligning with change records.
- Manage CI lifecycle activities, including updates, audits, reconciliation with discovery data, and proper decommissioning/retirement of CIs.
- Document and improve CMDB process flows, and assist in automating workflows within ServiceNow to enhance data quality and operational efficiency.
- Contribute to innovation initiatives by developing custom GPTs and AI agent use cases to automate CMDB tasks, improve data validation, and support intelligent change impact analysis.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
