Train Managers- Birmingham New Street

Arriva Group • Baltimore, MD

21h

About The Position

We are recruiting for Train Managers to join CrossCountry at Birmingham New Street. Would you like to work onboard our Voyager trains, travelling at up to 125mph, helping to transport people across the UK? Would you like a role where no two days are the same and you meet different people every day? Are you passionate about delivering excellent Customer Service? Are you focused on delivering a safe train journey for all our customers and your colleagues? If you answered ‘Yes’ to the above, then you could be just the person we are looking for so apply to be a Train Manager with CrossCountry at Birmingham. As an employee, you will receive free unlimited train travel on our services across our extensive rail network, discounted train travel on other train companies, entry into a pension scheme, a free uniform, excellent holiday entitlement and a salary of £35,371pa during your training, rising to £41,292pa upon completion of training. Average hours are 35 per week. Train Managers are the face of CrossCountry, so you’ll make sure that every journey is a great one for our customers. You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs. Not every day runs smoothly on the Railway, and you could face many different challenges as a Train Manager, so you need to be able to deal with the unexpected in a calm but confident way. You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues so be prepared to get your hands dirty!! You’ll get to work as a team with your fantastic On-Board colleagues to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is always vitally important, we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it. Your initial 10-week training course will take place at our Customer Service Training Centre in Derby where you will be trained on all aspects of the role. This is not a 9-to-5 role so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week. To apply for this role, please submit your current CV AND a covering letter explaining your reasons for applying and why you would be suitable. Close date for applications is Friday 30th January 2026. Please note, Train Manager positions are safety critical, and the successful applicants will require a safety critical medical and a DBS check. We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success. Did you know you can set up alerts for new job opportunities? Simply navigate to 'My Job Alerts' in the Jobs Hub to get started. Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania. If the right opportunity hasn’t appeared yet, express your interest in future positions by selecting Get Started below. Alternatively, you can register for an account by choosing ‘Sign In’ at the top of the page, which will allow you to receive email notifications for new job listings that align with your interests.

Requirements

• deliver excellent Customer Service
• focused on delivering a safe train journey for all our customers and your colleagues
• be able to deal with the unexpected in a calm but confident way
• submit your current CV AND a covering letter explaining your reasons for applying and why you would be suitable
• successful applicants will require a safety critical medical and a DBS check

Responsibilities

• checking and selling tickets on board our services
• advising customers about their journey by communicating individually & in groups and always being aware of their individual needs
• ensure the train environment is comfortable by fixing and reporting defective equipment
• managing luggage issues

Benefits

• free unlimited train travel on our services across our extensive rail network
• discounted train travel on other train companies
• entry into a pension scheme
• a free uniform
• excellent holiday entitlement
• salary of £35,371pa during your training, rising to £41,292pa upon completion of training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed