Trailer-Service Technician

Ascendance Truck Centers•Cedar Rapids, IA

About The Position

Ascendance Truck Centers is one of the region's premier Commercial Truck Sales & Leasing Dealerships. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers! The Service Technician-Trailer provides repairs, maintenance and care for the customer’s equipment which shall be of the highest possible standard of quality.

Responsibilities

Obtain and maintain Class A certification. Attend hands-on classes as required.
Strive for a 90% or higher proficiency average.
Conduct self in a professional manner while demonstrating a strong work ethic.
Perform repairs correctly and efficiently.
Disassemble and reassemble in proper sequence so that another tech can easily follow your work.
Foster the Service “Team” attitude by interacting with others in a positive manner.
Ability to work daily and overtime as required.
Ability to assist in other work-related areas as requested.
Review customer’s concerns and recent service history to gain a greater understanding of the vehicle complaint and concerns.
Communicate professionally with team members and customers.
Obtain required information and documentation to initiate and successfully file warranty claims.
Perform a courtesy inspection of every vehicle.
Communicate any repair/preventative maintenance needed which is not noted on the work order. Always identify the three “C’s” – Complaint, Cause, Correction.
Determine necessary parts needed to complete repairs in a timely manner.
Verify all service work has been performed and completed with the highest possible standard of quality.
Advocate open communications between shift technicians and your supervisor to ensure an efficient flow of information.
Promote a safe (i.e. eye protection, etc.) and clean work environment.
Ability to be insurable, drive a vehicle, and obtain and maintain a CDL (if required by location) with appropriate endorsements.
Promote the proper use, care and storage of company tools and equipment.
Other duties as assigned.