Traffic Management Specialist

AtkinsRéalis • Grand Rapids, MI

1d • Onsite

About The Position

We are seeking a Traffic Management Specialist at the Traffic Operations Center based out of Grand Rapids, MI. This role will be full-time and involves managing traffic congestion, planned events, and unplanned incidents in a Traffic Operations Center and providing data entry and QA/QC for information in the State DOT Advanced Traffic Management System (ATMS). The Traffic Management Center is a 24/7 facility, interested candidates must have flexibility to work various shifts and on holidays and weekends. Candidates interested must be able to work any shift (first, second or third). The training will take between 6 to 8 weeks to be completed, and it will be administered during the first and second shifts between the hours of 6:00am-8:00pm. Your role includes tracking identified incidents in software, notifying appropriate personnel, and providing additional responses as required. You will actively implement traffic management through the use of software to relieve congestion and activate alerts to the public for construction events, Amber Alerts, and incidents as appropriate. The role also involves receiving and responding to emails and phone calls or redirecting them to appropriate staff as necessary, coordinating with other agencies and law enforcement, and researching, identifying, and reviewing planned construction, maintenance, and special events and activities. Additionally, you will assist with data collection for monthly reports, incident reports, and any other requested reports, and perform other assignments as the Supervisor may deem necessary from time to time.

Requirements

• High school diploma (or equivalent)
• Must pass a pre-employment drug screen and criminal background check.
• Physically able to work in an office environment performing various functions including computer work, answering phones and sitting for long periods of time.
• Strong attention to detail.
• Ability to work in stressful situations with a team.
• Ability to work varying schedules to meet the needs of a 24/7/365 operations center.
• Proficient skills working with Microsoft office suite programs (Word, Excel and Outlook)
• Ability to communicate clearly both verbally and in writing.

Nice To Haves

• Related experience in dispatch center, call center or comparable relevant experience is preferred.
• Geographic knowledge of the freeway and arterial roadways in the region preferred.

Responsibilities

• Tracks identified incident in software, notifies appropriate personnel, and provides additional responses as required.
• Actively implements traffic management through the use of software to relieve congestion.
• Activates alerts to public for construction events, Amber Alerts and incidents as appropriate.
• Receives and responds to emails and phone calls or redirects to appropriate staff as necessary.
• Coordinates with other agencies and law enforcement.
• Researches, identifies and reviews planned construction, maintenance, and special events and activities as required.
• Assists with data collection to include in monthly reports, incident reports and any other reports that are requested.
• Other assignments as the Supervisor may deem necessary from time to time.

Benefits

• medical
• dental
• vision
• company-paid life and short- and long-term disability benefits
• employer-matched 401(k) with 100% vesting
• employee stock purchase plan
• Paid Time Off
• leaves of absences options
• flexible work options
• recognition and employee satisfaction programs
• employee assistance program
• voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees