Traffic Management Specialist

Allied Universal • Orlando, FL

1d • Onsite

About The Position

Allied Universal is hiring a Traffic Management Specialist who will be crucial in ensuring the efficient and safe flow of vehicular and pedestrian traffic through the terminal facility at the Airport. This role involves traffic safety, parking enforcement, and compliance with TSA mandates. The specialist will assist the traveling public, provide information, and maintain a strong focus on customer service through positive, friendly, and helpful interactions, promoting a positive travel experience and reflecting the Airport Authority. Key aspects include coordination with the Aviation Authority's enforcement staff and management of curb activities. Duties may also involve initiating parking citations, coordinating towing, and preparing necessary reports. This is a part-time position with a pay rate of $18.25 per hour.

Requirements

• Possess a high school diploma or equivalent
• Ability to obtain an Airport Authority Credential
• A valid driver’s license will be required for driving positions only
• Minimum of 2 years of verifiable work experience, preferably in traffic management or customer service
• Strong Interpersonal and communication skills
• Ability to de-escalate conflicts and maintain composure in challenging situations
• Ability to handle emergency situations and provide excellent customer service
• Work actively in designated areas and adjacent zones when necessary
• Display professionalism and courtesy at all times
• Understanding of traffic management procedures and parking regulations
• Ability to enforce rules logically and apply good judgment skills
• Attentive listening skills; ability to listen to customers, offer positive solutions, and assert authority only when necessary

Nice To Haves

• Prior airport operations, traffic, and/or customer service experience (one or more years is ideal)
• Certification In traffic/curbside management or related field
• Experience working in a fast-paced and dynamic outdoor environment

Responsibilities

• Perform traffic management duties and adhere to the approved Operating Procedures
• Ensure traffic safety, parking enforcement, and enforce TSA mandates on unattended or waiting vehicles
• Provide crowd control services in emergency situations or inclement weather
• Assist the traveling public by providing information about flight activity, parking options, and other relevant assistance
• Maintain a focus on customer service, emphasizing interpersonal skills in both written and verbal communication
• Coordinate with the Aviation Authority’s Landside enforcement staff and commercial vehicle activities at the curb
• Initiate calls for parking citations and coordinate with the towing contractor for removal of unattended vehicles
• Maintain accurate records and reports of activities as necessary
• Be active and visible on the curb (outside), not in the terminal (inside)

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees