Traffic Management Center Quality Specialist

AECOM•Milwaukee, WI

7d•$52,000 - $71,739•Onsite

About The Position

The Quality Specialist will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI. The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility. The responsibilities of this position include, but are not limited to: Perform real-time and after-the-fact audits of TMC incidents and events. Review and evaluate all audits from the Audit Program. Work with and communicate with TMC staff and leadership to correct issues or problems within the team as identified through audit results. Recommend improvements and expansion ideas for the TMC Audit Program and Audit Dashboard. Collate and present on the number of incidents handled per month, by shift, and operator. Collate and present on how each audited incident was discovered (ex. Computer-Aided Dispatch (CAD), phone call, camera, etc.) Assist leadership with Standard Operating Procedure review, updates, and development based on audit results. Assist with creating and reviewing training material and modules. Research and identify quality and performance measurement best practices at other TMCs. Make recommendations to leadership to incorporate findings. Serve as point of contact for major special events including attending meetings, developing signing plans in coordination with leadership, and communicating / coordinating with team on major special event traffic plans. Maintain accurate records. Additional responsibilities include: Perform functions of a TMC Control Room Operator on an as-needed basis to support operations. Become Flex Lane certified and maintain certification. Attend periodic training and meetings. Other duties as assigned by the leadership team.

Requirements

High School + 2 years of relevant experience or demonstrated equivalency of experience and/or education.
Must be US Citizen.

Nice To Haves

Previous background, education and/or experience in a traffic management center, traffic operations, Intelligent Transportation Systems (ITS) or related field.
Excellent verbal and written communication skills.
Ability to effectively communicate information, expectations, and feedback to team members
Strong teamwork and collaboration skills
Attention to detail and strong focus on quality and continuous improvement
Ability to work independently with minimal supervision
Excellent time management skills
Capable of multi-tasking and working in a fast-paced environment.
Experience with Microsoft Excel, PowerPoint, Tableau, and/or other data analysis and presentation tools.

Responsibilities

Perform real-time and after-the-fact audits of TMC incidents and events.
Review and evaluate all audits from the Audit Program.
Work with and communicate with TMC staff and leadership to correct issues or problems within the team as identified through audit results.
Recommend improvements and expansion ideas for the TMC Audit Program and Audit Dashboard.
Collate and present on the number of incidents handled per month, by shift, and operator.
Collate and present on how each audited incident was discovered (ex. Computer-Aided Dispatch (CAD), phone call, camera, etc.)
Assist leadership with Standard Operating Procedure review, updates, and development based on audit results.
Assist with creating and reviewing training material and modules.
Research and identify quality and performance measurement best practices at other TMCs. Make recommendations to leadership to incorporate findings.
Serve as point of contact for major special events including attending meetings, developing signing plans in coordination with leadership, and communicating / coordinating with team on major special event traffic plans.
Maintain accurate records.
Perform functions of a TMC Control Room Operator on an as-needed basis to support operations.
Become Flex Lane certified and maintain certification.
Attend periodic training and meetings.
Other duties as assigned by the leadership team.