Traffic Administrative Assistant

American Furniture Warehouse•Glendale, AZ

1d•$18•Onsite

About The Position

The Traffic Administrative Assistant supports the OTR goals of moving all shipments on time and damage-free in a safe environment. Duties may include planning, organizing, and coordinating various initiatives and providing guidance through the application of process management and analytical techniques. The ideal Traffic Administrative Assistant (OTR Dispatcher) develops strategies to improve over the road procedures, better communication between drivers, departments, and vendors as well and display analytical and forward thinking to solve problems. Department: Over the Road Trucking | Glendale, AZ Shift: Full-time, 4 day work week - 10 hour shifts | Wednesday – Saturday 5:30 AM – 4:00 PM Reports to: Traffic Manager/Traffic Manager Assistant

Requirements

Preferably has previous experience as a Traffic Administrative Assistant, OTR Dispatcher, or similar role.
Knowledge of Federal Motor Carrier Safety Administration (FMCSA) and Department of Transportation (DOT) laws.
Ability to regularly use computers for ordering, communication, documentation, and scheduling.
Able to apply technology up to and including Electronic Logging Devices, iPads, dispatch software.
Familiarity with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, etc.)
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Ability to maintain a congenial calm communication style and the ability to diffuse and clarify the needs of drivers to achieve clear solutions.
Ability to analyze, model and interpret data
Have strong independent follow up skills
Excellent organizational skill and the ability to demonstrate attention to detail, and accuracy.
Ability to prioritize tasks and to delegate them when appropriate.
Sense of ownership and pride in your performance and its impact on AFW’s success.
Strategic planning, critical thinking, and problem-solving skills.
Ability to lead team meetings and motivate others.
Excellent time management skills with a proven ability to meet deadlines.
Ability to function well in a high-paced and at times stressful environment.
High School diploma required; equivalent combination of education and experience accepted in lieu of degree.

Nice To Haves

Experience with McLeod Fleet Locate and Omnitracs preferred.
Two-year college or university program degree preferred;
Certifications and licenses related to business and safety or valid CDL is a plus!

Responsibilities

Answer calls from delivery drivers and relay any emergencies they have to the appropriate channels.
Booking and coordination of freight in a cost-effective manner for the company.
Communicate with drivers, customers, vendors, shippers, and receivers regarding changes in pick-up/delivery, potential service failures, appointments, and the pick-up/delivery of loads
Monitor road conditions, construction zones, and accidents to revise routes as needed
Maintain Federal Motor Carrier Safety Administration (FMCSA) driver log compliance
Track/trace shipments when requested and update vendors and locations on the status of their deliveries including any delays that occur
Daily monitoring of all assigned over the road routes
Hours of service and progress tracking
Build loads for transfers, any incoming loads, Keep track of out of services tractors and trailers
Commitment to AFW’s safety policies and procedures and ability to promote awareness.
Abide by all company policies and procedures.
All other duties assigned by the Traffic Manager as directed.
Pre-screen applicants by asking specific questions to find the most qualified candidates.
Schedule interviews between applicants and the hiring manager, and coordinating hiring efforts with fleet safety, HR and compliance.
Communicate with potential drivers about employment with American Furniture Warehouse including the job duties, benefits, pay, etc.
Answer incoming and make outgoing calls in a professional and pleasant manner.
Monitor the progress/flow of all applicants within the applicant tracking system and other formats.
Perform general administrative support work such as running reports, copying, filing, faxing, scanning, etc.