Trading Operations Associate
NinjaTrader•Chicago, IL
•$40,000 - $60,000•Hybrid
About The Position
Are you passionate about financial markets and providing exceptional service? NinjaTrader is seeking a Trading Operations Associate to join our dynamic Trade Desk, Operations, and Risk Management teams. In this role, you'll support our brokerage customers with trade-related assistance through world-class, timely email and phone communication. We’re looking for a detail-oriented, tech-savvy team player who thrives in both fast-paced and slower market environments. In this role you will:
Requirements
- Bachelor’s Degree in Finance or related field (preferred)
- Strong technical aptitude and ability to troubleshoot client-side software/computer issues
- Excellent written and verbal communication skills
- Comfortable learning and working with proprietary trading software
- Highly organized and detail-oriented with a proactive mindset
- Strong team player with a positive attitude and eagerness to learn
- Willingness to work alternate shifts as needed
- Flexibility to work mid or overnight shifts, including holidays, as needed
- Ability to work a 4x10 schedule (10.5-hour shifts with a 30-minute lunch)
- Availability to support weekend coverage as needed
Nice To Haves
- Passion for financial markets and trading
- Prior experience in a trading operations or trade support role
- Knowledge of CQG trading platform
- Advanced Excel skills and proficiency with Microsoft Office Suite
Responsibilities
- Oversee and manage customer trading activity, including special bookings, allocations, FX trades, and other daily operational tasks
- Perform key back-office functions such as trade allocations, treasury processing, and trading platform setup
- Monitor and resolve trade breaks, process commission discrepancies and adjustments, and complete end-of-day checks
- Assist with contract expiration monitoring and post-trade allocation support
- Collaborate with cross-functional teams including Risk Management, Account Management, Finance, and Customer Support
- Deliver outstanding customer service by troubleshooting issues and resolving inquiries in real time
- Support strategic projects and take on additional responsibilities as needed
- Maintain a high level of accuracy while multitasking in a high-pressure environment
Benefits
- Generous PTO
- 7 Paid Holidays Annually + 5 Conditional Holidays Annually
- 1 Service Day Annually
- 401k with 3.5% Company Match
- Paid Parental Bonding Leave
- Health, Vision, Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
