Trade Support Analyst
About The Position
Diagnose and fix issues in live trading systems, reducing downtime during disruptions and keeping traders informed with timely status updates. Oversee real-time production environments, address irregularities promptly, and escalate issues when necessary. Enhance and maintain trading tools to align with the firm’s standard technologies and processes. Engage with technology teams to address deficiencies in tools and improve their functionality to better serve trading desks. Lead incident response efforts, conduct post-incident reviews, and implement improvements to enhance support processes.
Requirements
- Previous experience supporting traders and trading systems in a fast-paced environment, preferably at a market making firm
- BS/MS/BA degree in Computer Science, Data Science, Engineering, Math, Economics, Finance, Physics, or related field
- Excellent problem solving and communication skills
- Work well under pressure in a fast-paced environment
- Ability to identify issues and implement solutions across multiple teams and trading systems
Nice To Haves
- Python programming skills are a plus, but not required
Responsibilities
- Diagnose and fix issues in live trading systems
- Oversee real-time production environments
- Enhance and maintain trading tools
- Engage with technology teams to address deficiencies in tools
- Lead incident response efforts, conduct post-incident reviews, and implement improvements to enhance support processes
Benefits
- eligible for a discretionary bonus
- benefits, such as paid leave and insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
