About The Position

Wells Fargo is seeking a Trade Services Specialist as part of the Transactions & Processing as part of Commercial Lending Operations division . Learn more about our career areas and lines of business at wellsfargojobs.com. In this role, you will: Service clients by leading a team of Trade Service Representatives Act as a back up to the trade service managers, while providing feedback and recommendations to improve less experienced staff Provide input to managers on performance and recommendations relative to salary and promotion for less experienced staff Analyze the continued satisfaction and retention of existing clients and referral of international banking issues Train and coach daily work flow of less experienced staff, resolve routine issues and escalated problems Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards Present recommendations for identifying opportunities for growth through client referrals and making recommendations to changes in existing policies, practices and procedures Develop full working knowledge of complex letter of credit documentation, governing regulations, bank operations and credit risk Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Requirements

  • 2+ years of Trade Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

  • Service in any branch of the United States military
  • Standby Letter of Credit or Demand Guarantee Experience
  • Demonstrates the inter-personal skills to identify and appropriately act upon scenarios requiring escalation or further due diligence
  • 2 + years in a role with exposure to BSA/AML, Sanctions, and Anti-boycott policies and procedures, and demonstrates an ability to understand and consistently adhere to procedures related to these subjects
  • Possess the written and verbal communication skills to provide clear and concise risk escalations
  • Possess the skills to create pivot tables, summary graphs, queries within Microsoft Excel
  • Demonstrate knowledge of Co-Pilot prompts to analyze data, create presentations, and enable workplace efficiencies
  • Working knowledge to SharePoint site development and maintenance
  • Create and validate various control reports to ensure transaction processing is working as expected

Responsibilities

  • Service clients by leading a team of Trade Service Representatives
  • Act as a back up to the trade service managers, while providing feedback and recommendations to improve less experienced staff
  • Provide input to managers on performance and recommendations relative to salary and promotion for less experienced staff
  • Analyze the continued satisfaction and retention of existing clients and referral of international banking issues
  • Train and coach daily work flow of less experienced staff, resolve routine issues and escalated problems
  • Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards
  • Present recommendations for identifying opportunities for growth through client referrals and making recommendations to changes in existing policies, practices and procedures
  • Develop full working knowledge of complex letter of credit documentation, governing regulations, bank operations and credit risk
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
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