Trade Partner Manager

Opendoor•Phoenix, AZ

About The Position

As a Trade Partner Manager, you’ll build and maintain a high-performing network of third-party vendors (trade partners) that deliver renovation, listed/resale, and maintenance services across Opendoor markets. The Trade Partner Manager Team acts as account managers for our partner network — owning the strategic sourcing, onboarding, compliance, training, and performance management of the trade partner network - while coordinating closely with Market Ops to achieve their goals for project completion speed, costs, and quality.

Requirements

2+ years in residential construction/real estate, vendor management, or operations/project management.
Strong cross‑functional collaboration (Market Ops, Central Ops, Procurement, AP) and clear written/verbal communication with external vendors.
Bias to action, works independently, sound judgment, and comfort resolving ambiguity in a fast‑moving environment.
The ability to work unconventional hours (as early as 5am/as late as 8pm) with an occasional weekend day.
Occasional travel required, <10%.

Nice To Haves

Bachelor’s degree preferred.
Systems familiarity a plus: NetVendor, QuickSight, Gappify, Google Workspace, Jira; ability to learn new internal tools quickly.

Responsibilities

Oversee trade partner performance to build and maintain a high performing network of vendors.
Drive trade partner accountability for overall performance.
Provide trade partner support by responding to general questions and escalations.
Apply Opendoor policies and personal judgment to arrive at decisions.
Partner and collaborate with internal teams and local management to resolve escalations and improve overall processes.
Engage in special projects as required to help improve central home operations processes, tools, and policies.
Communicate process, policy and other expectations to trade partners.
Drive day to day process compliance through relationship management.
Run structured performance cycles: ratings deep‑dives, survey triage, corrective action plans, and retention/attrition reviews with reason codes.
Execute the hibernation and offboarding trade partners when needed; communicate with partners, update systems (NetVendor, CRM, vendor dashboard), and align internal stakeholders.
Partner‑enablement: deliver training, reinforce Standards of Work (SOW) expectations, and streamline comms paths to reduce misrouting.
Source/launch new partners: validate fit, guide onboarding, confirm Gappify setup, activate profiles, and announce launches to relevant Slack channels.
Forecast bench/capacity needs by market and capability; collaborate with Sourcing Specialists to fill needs and reduce time‑to‑launch.
Drive insurance compliance and eligibility using NetVendor; communicate expectations and escalation paths, and ensure non‑compliant partners are not dispatched until issues are resolved.
Manage partner performance using ratings and scorecards; synthesize survey feedback and QuickSight/Scoreboard views.
Coordinate cross‑functionally with Market Operations, Central Operations and other related organizations to resolve escalations and align account‑level actions to project realities.
Work independently on trade partner escalation tickets in Jira (ticketing system) to resolve issues within 24 hours of receipt.
Maintain high-level SLAs on tickets to ensure Trade Partner experience is uplifted via a timely resolution with thoughtful, unbiased responses.