Trade Operations Manager

Ardelyx • Waltham, MA

10d • $154,000 - $188,000

About The Position

Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet medical needs. Ardelyx has two commercial products approved in the United States, IBSRELA® (tenapanor) and XPHOZAH® (tenapanor). Ardelyx has agreements for the development and commercialization of tenapanor outside of the U.S. Kyowa Kirin commercializes PHOZEVEL® (tenapanor) for hyperphosphatemia in Japan. A New Drug Application for tenapanor for hyperphosphatemia has been approved in China with Fosun Pharma. Knight Therapeutics commercializes IBSRELA in Canada.
Position Summary:
The Trade Operations Manager is responsible for supporting and leading continuous improvement and operational excellence efforts to build and improve scalable business processes in Trade across the product portfolio. This role will focus on all aspects of Trade Analytics and Trade Customer Operations. Provide oversight and management for data and analytics across all channel customers to ensure Commercial Business Units (BUs), Finance, and Supply Chain have appropriate insights to accelerate data-driven decision making. This role will lead Trade Customer Operations including orders, returns, shipping, state licensing and order to cash (OTC) activities.

Requirements

• Bachelor’s degree in healthcare administration, Business Administration, or related field with 8+ years of experience in Trade, Specialty pharmacy, healthcare management field, or equivalent experience
• Excellent interpersonal and communication skills with a proven ability to build and maintain relationships with diverse stakeholders
• Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross-functionally
• Demonstrated strategic thinking, problem-solving skills, and the ability to analyze complex data and make informed decisions
• Project management experience preferred – ability to track complex projects and bring tasks to completion on time and within budget
• Proficiency in relevant software applications and tools for data analysis and reporting is preferred
• Strong functional knowledge of specialty pharmacy and health insurance and benefits (i.e. Medicare Part D, commercial and Medicaid) with a solid understanding of insurance eligibility, benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and bridge programs
• Willingness to travel up to 30% of time within the U.S.

Responsibilities

• Lead and manage Trade analytics, insights, and order to cash activities with the 3PL
• Lead all aspects of state licensing needs for Ardelyx to ensure compliance
• Assess Trade channel strategy effectiveness by analyzing metric data (e.g., KPIs) to drive performance and identify improvement opportunities across all channel partners
• Identify business requirements for performance dashboards to monitor Trade performance with orders, returns, and on-hand inventory
• Effectively collaborate with multiple key stakeholders across the various business units to define strategies and processes to enhance performance across current and future channel opportunities
• Maintain industry awareness regarding market trends, competition, and product acceptance affecting the Trade channel
• Partner with and act as point of contact with BUs to develop, implement and track strategic initiatives that improve upon the current business needs
• Create, implement and track initiatives across the Trade organization that help inform and align business towards effective channel impact, fostering an environment of tracking value across the Trade Channel partners
• Evaluate and analyze our existing trade & pharmacy network performance and explore ways to optimize the patient’s therapy experience
• Work closely with Analytics to enhance value provided across the Trade business and channel partners; develop and track KPIs across the Trade organization to drive commercial effectiveness; provide proactive and timely analysis for the Trade KPIs
• Participate in strategy sessions with product marketing and business partners on new contracting initiatives; enhance reporting capability to track performance of new programs
• Monitor contract implementation and execution with our selected trade and specialty pharmacy partners to ensure business objectives of the contract are met

Benefits

• Ardelyx also offers a robust benefits package to employees, including a 401(k) plan with generous employer match, 12 weeks of paid parental leave, up to 12 weeks of living organ and bone marrow leave, equity incentive plans, health plans (medical, prescription drug, dental, and vision), life insurance and disability, flexible time off, annual Winter Holiday shut down, and at least 11 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees