Manager, Trade Operations

Gilead Sciences • Foster City, CA

3d

About The Position

At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers. We set and achieve bold ambitions in our fight against the world’s most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come. The Trade Operations Manager supports Gilead’s Market Access Operations (MAO) organization by ensuring compliant, efficient, and data‑driven execution of daily trade operations activities. This role manages order evaluation, inventory monitoring, customer interactions, returns processing, and cross‑functional collaboration while upholding SOX controls and contract requirements. The ideal candidate brings strong analytical capabilities, operational rigor, strategic thinking and the ability to communicate effectively in dynamic situations.

Requirements

• Bachelor's Degree and Six Years' Experience OR Masters' Degree and Four Years' Experience OR PhD / PharmD
• Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
• Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.
• Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.

Nice To Haves

• 3+ years of experience in the pharmaceutical or biotech industry preferably in a trade operations or similar role.
• Working knowledge of ERP systems (SAP), trade data platforms (IntegriChain or ValueCentric), EDI datasets (852/867), and visualization tools (Tableau).
• Understanding of contracts, regulations, industry standards, and standard operating procedures.
• Familiarity with pharmaceutical trade operations, distribution models, and compliance requirements.
• Bachelor’s degree in Business Administration, Supply Chain, Economics, Finance, Engineering, or related field.
• Proficiency with MS Office applications, with advanced Excel skills (e.g., VLOOKUP, PivotTables).
• Ability to multitask, self‑start, and prioritize ad‑hoc requests in a fast‑paced, deadline‑driven environment.
• Strong analytical skills and experience working with large or complex datasets.
• Excellent written and verbal communication skills with demonstrated ability to simplify complex topics for diverse audiences.r
• Ability to make decisions, influence peers, and solve problems collaboratively.

Responsibilities

• Ensure strict compliance with contract terms and SOX controls for all day‑to‑day Trade Operations activities.
• Evaluate daily direct‑customer orders against inventory data feeds and confirm that contractual inventory limits are met.
• Monitor internal inventory and metric reports to identify potential stock shortages and proactively engage with customer buyers regarding their stocking plans.
• Partner with the sales team to understand indirect customer stocking issues and communicate relevant updates to buyers and account management.
• Review direct and indirect customer product returns and determine the appropriate credit values based on Gilead’s return policies.
• Collaborate with third‑party logistics providers and data‑warehouse vendors to support accurate and timely data flows.
• Support internal teams—including Supply Chain, Legal, Finance, Quality, IT, and Audit—to advance business goals and maintain operational excellence.
• Maintain high standards of customer service for both direct and indirect customers in alignment with Gilead policies.
• Perform ad‑hoc reporting, analytics, and documentation tasks based on evolving business needs.
• Serve as a resource across the Trade organization (Operations, Strategy, Contracting, Relations) for analytics, contracting strategy, and recommendations.
• Analyze data from multiple sources and clearly communicate insights to cross‑functional partners.
• Evaluate existing processes and recommend improvements to enhance transactional efficiency, accuracy, and adaptability within a dynamic business environment.

Benefits

• This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package.
• Benefits include company-sponsored medical, dental, vision, and life insurance plans.
• For additional benefits information, visit: https://www.gilead.com/careers/compensation-benefits-and-wellbeing
• Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level