Trade Finance and Supply Chain Customer Services & Implementation Lead

Wells Fargo Bank • Charlotte, NC

9d

About The Position

About this role: Wells Fargo is seeking a Lead Trade Services Specialist to lead US Trade Operations Customer Delivery & Implementation, Transaction Risk and Compliance Management, Product support and digitization efforts, & support Go to market team for GRT, CB and CIB across all Trade Finance and Supply chain solutions In this role, you will: Mitigate risk to the bank and the customer to ensure customer satisfaction by processing letter of credits, collections, open accounts and supply chain products Responsible for Customer implementation, service delivery and customer interactions to successfully onboard new customers, implement and offer products, services and help educate clients on right products, services with prudent risk and compliance policies Provide recommendations and enhancements on existing policies, practices, and procedures Implement complex letter of credit structure, documentation, governing rules, internal policies, and credit risk implications Make decisions in complex and multi-faceted situations requiring understanding of rules and regulations, governing letter of credit products with a full working knowledge of standby letters of credit Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Requirements

• 5+ years of Trade Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• 4+ years’ experience with Bank Secrecy Act (BSA)/Anti-Money Laundering (AML), Sanctions and Anti-boycott policies and procedures, and demonstrates an ability to understand and consistently adhere to procedures related to these subjects
• Experience as a Team Lead, in a team management role, and/or leading transformation changes
• Experience operating in Customer implementation, middle office and working with customers and sales
• Experience developing partnerships and collaborating with other business and functional areas
• Certified Documentary Credit Specialist (CDCS) Certification
• In-depth knowledge of Uniform Customs and Practice for Documentary Credits (UCP), International Standard Banking Practice for the Examination of Documents (ISBP), Uniform Rules for Collections (URC) and other International Chamber of Commerce (ICC) publications.
• Experience and/or ability to provide training and support to internal teams on trade operations and compliance
• Certified Anti Money Laundering Specialist (CAMS) or Association of Certified Anti-Money Laundering Specialists (ACAMS)
• Trade Based Money Laundering Certificate
• Anti-Money Laundering (AML)/Trade Based Money Laundering (TBML) regulations and internal compliance policies relating to trade transactions, ensuring adherence to global sanctions and suspicious activities monitoring
• Experience resolving red flag issues that arise during transactions processing relating to trade finance products including but not limited to letters of credit, documentary collections, and open account
• Subject matter expert on Trade transactions red flag dispositioning and determining when to escalate
• Excellent communication skills and ability to articulate complex material to a diverse audience

Responsibilities

• Mitigate risk to the bank and the customer to ensure customer satisfaction by processing letter of credits, collections, open accounts and supply chain products
• Responsible for Customer implementation, service delivery and customer interactions to successfully onboard new customers, implement and offer products, services and help educate clients on right products, services with prudent risk and compliance policies
• Provide recommendations and enhancements on existing policies, practices, and procedures
• Implement complex letter of credit structure, documentation, governing rules, internal policies, and credit risk implications
• Make decisions in complex and multi-faceted situations requiring understanding of rules and regulations, governing letter of credit products with a full working knowledge of standby letters of credit
• Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Team lead and support the organization in following areas Customer Implementation and Middle Office Services Global Trade Advisory Services when applicable Senior SME on Trade Transactions and Industry Rules Partner with GRT Trade and Supply chain finance go to market teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees