Supply Chain Implementation Consultant

Hyphen Solutions

About The Position

Build Your Future with Hyphen While Our Clients Build Homes with Your Support. We Build a Trusted Homebuilder Network, Unifying the Construction Supply Chain. GENERAL DESCRIPTION: This position requires diligent work with our major clients to build and engage in positive relationships during projects. This position will assess the clients’ needs, identify customer requirements, and develop cohesive projects that improve the operations of the client’s business through more efficient procedures and system solutions. This job involves analyzing business data to assess situations, assigning tasks to team members, and problem-solving when issues arise. Engagement Managers are strong communicators who are comfortable working with different teams at various levels of the business and have excellent organizational skills. ESSENTIAL DUTIES AND RESPONSIBILITIES: Review existing technology, systems, infrastructure, and data integrity and work with client personnel to ensure these areas are ready to support deployment of Hyphen Solutions’ Supply Chain applications and help resolve any issues that arise in these areas Utilize application expertise, SQL and API knowledge to assist clients during implementation Utilize SQL and AWS knowledge to research and troubleshooting issues with the applications Write SQL statements to research, generate report, data analysis and correct data issues Utilize MS Office to manage client data using Excel templates, documentation, presentation, etc. Set up and configure Hyphen Solutions’ applications to meet the business needs of the client Coordinate and conduct User Acceptance Testing with the client to verify new business processes, system configuration, and integration are working as expected Assist with identifying, tracking, and resolving issues that arise during the implementation process Develop and maintain quality relationships and communication with project team members and clients throughout the implementation process Document issues and resolutions and record all activity and communications regarding issues. Follow up with Clients to keep them informed of the status of resolved and unresolved issues. Serve as the customer-facing point of contact for clients during the implementation and support phases of the engagement Assist with additional duties within field of study as needed and assigned by management. QUALIFICATIONS: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties described above. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s degree is required. Prior applicable experience in a software support and implementation environment while rapidly learning new technologies is preferred. Must be goal oriented and work independently but also work well in a team environment. Understanding of Integration workflows is required Understanding Systems development life cycle Ability to handle multiple tasks and adapt to a fast-paced changing environment. Honesty. Respect. Passion It’s our people, supported by our culture, which enables Hyphen Solutions to be among the best places to work in the business. By remaining true to the fundamentals of residential construction technology, we provide award-winning solutions dedicated to building the future. At Hyphen Solutions, we've dedicated over two decades to seamlessly connect systems, data and teams in the Residential Construction industry through reliable software solutions that drive economical outcomes. Our solutions are trusted by Home Builders, Suppliers, Contractors and Trades across North America, with 1 in every 3 new homes being built with Hyphen software. From flagship products such as BuildPro and SupplyPro to our newest innovations, we provide the only full-cycle software suite designed to support teams before, during and beyond the build. Join us at Hyphen Solutions and help shape the future of technology in Residential Construction while achieving your professional goals.

Requirements

Bachelor’s degree is required.
Must be goal oriented and work independently but also work well in a team environment.
Understanding of Integration workflows is required
Understanding Systems development life cycle
Ability to handle multiple tasks and adapt to a fast-paced changing environment.
Honesty.
Respect.
Passion

Nice To Haves

Prior applicable experience in a software support and implementation environment while rapidly learning new technologies is preferred.

Responsibilities

Review existing technology, systems, infrastructure, and data integrity and work with client personnel to ensure these areas are ready to support deployment of Hyphen Solutions’ Supply Chain applications and help resolve any issues that arise in these areas
Utilize application expertise, SQL and API knowledge to assist clients during implementation
Utilize SQL and AWS knowledge to research and troubleshooting issues with the applications
Write SQL statements to research, generate report, data analysis and correct data issues
Utilize MS Office to manage client data using Excel templates, documentation, presentation, etc.
Set up and configure Hyphen Solutions’ applications to meet the business needs of the client
Coordinate and conduct User Acceptance Testing with the client to verify new business processes, system configuration, and integration are working as expected
Assist with identifying, tracking, and resolving issues that arise during the implementation process
Develop and maintain quality relationships and communication with project team members and clients throughout the implementation process
Document issues and resolutions and record all activity and communications regarding issues.
Follow up with Clients to keep them informed of the status of resolved and unresolved issues.
Serve as the customer-facing point of contact for clients during the implementation and support phases of the engagement
Assist with additional duties within field of study as needed and assigned by management.