Trade & Distribution Operations Senior Manager

Vertex Pharmaceuticals•Boston, MA

8h•$128,000 - $192,000•Hybrid

About The Position

General Summary: The Trade and Distribution Operations Senior Manager is responsible for supporting Trade department operational activities, and the Trade account management team. The qualified candidate will drive Oracle order entry and management, Third-Party Logistic provider (3PL’s) programming, support daily business activities, manage returned goods processes and new product launch planning. The incumbent will be a key contributor in the implementation, management, and strategy development for Vertex’s 3PL programs and support commercial contract analytics. This individual will ensure products are available and readily accessible to Specialty Distributors, Wholesalers and Specialty pharmacy network partners within Good Distribution Practices (GDP). Key Duties and Responsibilities: Oversee the order management process for cell and gene therapy products, ensuring accurate and timely order entry processing and compliance with Trade Policy. Serve as the Oracle subject matter expert for Trade Operations, providing strategic guidance, troubleshooting, enhancement management, and training to internal stakeholders. Monitor order flow and data accuracy, ensuring the proper order updates are captured. Collaborate with internal teams including Trade Accounts, Trade Strategy, PECO, Revenue Accounting, DTE, Logistics, and Supply Chain, to ensure alignment. Partner with internal stakeholders to optimize Oracle functionality, lead user acceptance testing (UAT), and implement system enhancements to improve efficiency. Tactical execution of daily distribution processes, trade policies and order triage supporting Vertex’s network of direct purchasing accounts. Acts as primary point of contact for 3PL partner including, account management, program performance monitoring, program innovation, enhancement, and coordinating periodic business review meetings Manages transfers to and from distribution centers as needed in collaboration with Supply Chain and Logistics; monitor expiration dating and align inbound and outbound shipment forecasts with Supply Chain teams. Supports free goods product requests, coordinates inventory needs with free goods program administrators and process timely orders. Identifies, tracks, and monitors all program deviations, coordinate with 3PL and Vertex Quality. Initiate investigations, determine root cause, and implement corrective actions Works with Vertex Trade Account Management team, Specialty Pharmacies and Distributor partners to resolve distribution related issues. Support resolution of shipment discrepancies, damaged product claims and/or product complaints, compliantly executing processes for replacement goods. Support the tools and tracking for contractual key performance metrics (KPI’s). Identify process gaps, develop process improvements to support evolving business needs and customer experience. Supports new product launch planning activities, including coordination with cross-functional launch teams and channel partners, assemble required new product information to create product set up documentation, prepare external communications of product related information, training materials, and support other launch tactics Builds strong presentations that document project findings and implications

Requirements

Strong customer relationship, interpersonal and communication skills with proven ability to work effectively with diverse audiences and influence cross functionally
Experience managing service providers and vendor management skills
Strong project management, problem solving and analytic skills
Team player promoting inclusion and respectful relationships, able to develop rapport and credibility with field and home office personnel including senior management
Ability to multi-task and prioritize to meet goals and objectives in a deadline intensive environment
Demonstrated ability to work independently and manage multiple projects requiring collaboration across functional areas in a fast-paced, deadline driven environment
Capable of following a project through completion with minimal direction and strong personal initiative and serving as backup to fellow team members in the department
Highly driven person that displays strong sense of ownership
Typically requires 4 years of service or the equivalent combination of education and experience
2-3 years of relevant pharmaceutical/biotech industry experience

Responsibilities

Oversee the order management process for cell and gene therapy products, ensuring accurate and timely order entry processing and compliance with Trade Policy.
Serve as the Oracle subject matter expert for Trade Operations, providing strategic guidance, troubleshooting, enhancement management, and training to internal stakeholders.
Monitor order flow and data accuracy, ensuring the proper order updates are captured.
Collaborate with internal teams including Trade Accounts, Trade Strategy, PECO, Revenue Accounting, DTE, Logistics, and Supply Chain, to ensure alignment.
Partner with internal stakeholders to optimize Oracle functionality, lead user acceptance testing (UAT), and implement system enhancements to improve efficiency.
Tactical execution of daily distribution processes, trade policies and order triage supporting Vertex’s network of direct purchasing accounts.
Acts as primary point of contact for 3PL partner including, account management, program performance monitoring, program innovation, enhancement, and coordinating periodic business review meetings
Manages transfers to and from distribution centers as needed in collaboration with Supply Chain and Logistics; monitor expiration dating and align inbound and outbound shipment forecasts with Supply Chain teams.
Supports free goods product requests, coordinates inventory needs with free goods program administrators and process timely orders.
Identifies, tracks, and monitors all program deviations, coordinate with 3PL and Vertex Quality. Initiate investigations, determine root cause, and implement corrective actions
Works with Vertex Trade Account Management team, Specialty Pharmacies and Distributor partners to resolve distribution related issues.
Support resolution of shipment discrepancies, damaged product claims and/or product complaints, compliantly executing processes for replacement goods.
Support the tools and tracking for contractual key performance metrics (KPI’s).
Identify process gaps, develop process improvements to support evolving business needs and customer experience.
Supports new product launch planning activities, including coordination with cross-functional launch teams and channel partners, assemble required new product information to create product set up documentation, prepare external communications of product related information, training materials, and support other launch tactics
Builds strong presentations that document project findings and implications

Benefits

This role is eligible for an annual bonus and annual equity awards.
Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.
From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

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