Trade Collections Specialist

United Fidelity Bank

3d

About The Position

Position Summary: The Collector I – Wholesale Accounts is responsible for the management and collections of a business-to-business accounts receivable portfolio. Who would I interact with? Interacts with internal and external customers at various levels, cash application team, credit team, supervisor and management. What are the day-to-day responsibilities? Contact customers and arrange payment to bring receivable customer balances within acceptable guidelines and/or under existing credit limits. Recommend accounts for 3rd party collections or write off when all collection efforts are exhausted. Work closely with internal stores to keep accounts current and maintain open lines of communication. Following up on customer promises to bring accounts current. Maintaining systematic notes of all collection activity Initiating a problem resolution process on customer disputes. Initiating credit holds within allowed guidelines. Supporting the Cash Application department in reconciling discrepancies between customer payments received and their respective statements. Minimize the 120+ collections category for reserve dollars. What are the requirements for this job? Basic knowledge of Microsoft Office / basic computer skills Basic accounting knowledge, able to tell difference between debit and credit Customer service skills and experience Minimum 8,000 keystrokes per hour; 40 WPM Professional phone and email etiquette Manage a wholesale portfolio of > 600 accounts with a portfolio score > 550k Next Possible Position: Collections Specialist – Major Accounts, Fleet Accounts, or Wholesale Accounts AutoNation is an equal opportunity employer and a drug-free workplace. Exciting Benefits and Perks Await You: Competitive compensation and 401k matching Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world. At AutoNation, what drives you, drives us. We're looking for passionate and committed people to bring their drive to our team to help drive a peerless Customer experience. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry. At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge. We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the driver’s seat. We believe that together, we can create a brighter future for everyone.

Requirements

• Basic knowledge of Microsoft Office / basic computer skills
• Basic accounting knowledge, able to tell difference between debit and credit
• Customer service skills and experience
• Minimum 8,000 keystrokes per hour; 40 WPM
• Professional phone and email etiquette
• Manage a wholesale portfolio of > 600 accounts with a portfolio score > 550k

Responsibilities

• Contact customers and arrange payment to bring receivable customer balances within acceptable guidelines and/or under existing credit limits.
• Recommend accounts for 3rd party collections or write off when all collection efforts are exhausted.
• Work closely with internal stores to keep accounts current and maintain open lines of communication.
• Following up on customer promises to bring accounts current.
• Maintaining systematic notes of all collection activity
• Initiating a problem resolution process on customer disputes.
• Initiating credit holds within allowed guidelines.
• Supporting the Cash Application department in reconciling discrepancies between customer payments received and their respective statements.
• Minimize the 120+ collections category for reserve dollars.

Benefits

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees