Full-Time Trade Administrator
About The Position
Overview Join the Heritage Home Service Team as a Trade Administrator at our Laconia, NH location Why Join Heritage? At Heritage Home Service, our core values — Always Pursue Better , Treat People Right , and Do Things Well — guide everything we do. As a Trade Administrator, you’ll be part of a team that’s committed to excellence, customer satisfaction, and personal growth. What You'll Do: Service Coordination & Dispatch: Manage scheduling and dispatch for residential service calls in the lakes region area Ensure technicians are assigned efficiently to meet customer needs and minimize downtime Monitor job progress and proactively resolve scheduling conflicts or delays Customer & Technician Support: Serve as the primary point of contact for customers regarding scheduling and service updates Build strong relationships with technicians and support them in delivering top-quality service Maintain clear communication between customers, technicians, and the regional dispatch team Operation Excellence: Track and analyze service performance metrics to identify areas for improvement Implement process enhancements to improve efficiency and customer satisfaction Ensure compliance with safety standards and company policies Strategic Planning: Collaborate with department leadership to align scheduling and resource allocation with business goals Support initiatives that improve workflow and enhance the customer experience Schedule: Availability Monday through Friday 8am to 5pm at our Laconia office location, flexible to work some weekends (remotely) as needed.
Requirements
- Experience in dispatch operations, service coordination, or similar role (trades experience is a plus)
- Strong organizational and problem-solving skills
- Excellent communication skills and ability to thrive in a fast-paced environment
- Familiarity with residential trade services is a plus
Responsibilities
- Manage scheduling and dispatch for residential service calls in the lakes region area
- Ensure technicians are assigned efficiently to meet customer needs and minimize downtime
- Monitor job progress and proactively resolve scheduling conflicts or delays
- Serve as the primary point of contact for customers regarding scheduling and service updates
- Build strong relationships with technicians and support them in delivering top-quality service
- Maintain clear communication between customers, technicians, and the regional dispatch team
- Track and analyze service performance metrics to identify areas for improvement
- Implement process enhancements to improve efficiency and customer satisfaction
- Ensure compliance with safety standards and company policies
- Collaborate with department leadership to align scheduling and resource allocation with business goals
- Support initiatives that improve workflow and enhance the customer experience
Benefits
- 401k with up to 4% match
- Health, Dental, and Vision Insurance
- Short & Long-Term Disability + Life Insurance
- Paid Time Off: Holiday, Personal, Sick, and Vacation
- Referral bonuses and family discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
