Tractor Trailer Service Writer

Fleet Repair Solutions•Dallas, TX

5d•$100,000

About The Position

Are you ready to join a leading fleet maintenance company in Dallas, TX? Fleet Repair Solutions is seeking a dedicated Tractor Trailer Service Writer for a full-time position. If you're passionate about heavy-duty tractor-trailer repair and providing exceptional customer service, we want to hear from you! WHAT SETS US APART: Here at Fleet Repair Solutions, we specialize in medium to heavy-duty fleet repair solutions. We take pride in being the preferred choice for clients seeking reliability and excellence. We stand out in the industry as a family-owned and operated business, fostering a work environment where every team member is treated like family. Our commitment to this principle is exemplified by our quarterly employee-based initiatives, which include cruises, trips, golf outings, fishing adventures, and more. We believe that a strong sense of camaraderie contributes to a thriving workplace. Join us! WHAT WE OFFER: As our Trailer Service Writer, you'll earn a competitive base salary and bonus for a total of up to $100,000 per year (= Base salary + Monthly Bonus potential) . But that's not all! We also offer phenomenal benefits , including: Comprehensive medical, dental, and vision plans with a health care reimbursement of $6,000 401(k) with match Free short-term and disability insurance Paid holidays and paid time off On-the-job paid training Weekly pay with flex time Access to financial advisors Employee assistance programs Education reimbursement up to $5,000 for employee and spouse Uniform and tool allowances for technicians WHAT YOUR ROLE ENTAILS: This is a full-time position, Monday through Friday, providing a stable and consistent work schedule that allows for a healthy work-life balance. As our Trailer Service Writer, you play a crucial role in our operations. Your responsibilities include examining trucks and trailers to assess damage comprehensively, estimating repair costs accurately, and ensuring excellent customer service throughout the repair process. You'll collaborate with technicians, review repair estimates with management, and prepare detailed repair orders to ensure efficient and accurate repairs. By maintaining positive relationships with customers, explaining repairs clearly, and ensuring regulatory compliance, you contribute directly to our success and customer satisfaction. Here's what we need from our Trailer Service Writer: 2+ years of experience with heavy-duty tractor-trailer repair Strong knowledge of truck and trailer repair techniques and processes Flexibility to adapt to changing priorities and customer needs Ability to work independently and as part of a team in a fast-paced environment Ability to accurately estimate repair costs and communicate them effectively to customers Excellent communication and customer service skills Great attention to detail and strong organizational skills Experience with Fullbay, DMX, and SMS is preferred. WHAT'S NEXT? Join Fleet Repair Solutions by applying today! Our initial application process is quick, easy, and mobile-friendly. Don't miss this opportunity to become part of our tractor-trailer repair team and grow professionally with us! Look out for a message from Samantha from Human Resources within 1-3 business days!

Requirements

2+ years of experience with heavy-duty tractor-trailer repair
Strong knowledge of truck and trailer repair techniques and processes
Flexibility to adapt to changing priorities and customer needs
Ability to work independently and as part of a team in a fast-paced environment
Ability to accurately estimate repair costs and communicate them effectively to customers
Excellent communication and customer service skills
Great attention to detail and strong organizational skills

Nice To Haves

Experience with Fullbay, DMX, and SMS is preferred.

Responsibilities

examining trucks and trailers to assess damage comprehensively
estimating repair costs accurately
ensuring excellent customer service throughout the repair process
collaborating with technicians
reviewing repair estimates with management
preparing detailed repair orders to ensure efficient and accurate repairs
maintaining positive relationships with customers
explaining repairs clearly
ensuring regulatory compliance

Benefits

Comprehensive medical, dental, and vision plans with a health care reimbursement of $6,000
401(k) with match
Free short-term and disability insurance
Paid holidays and paid time off
On-the-job paid training
Weekly pay with flex time
Access to financial advisors
Employee assistance programs
Education reimbursement up to $5,000 for employee and spouse
Uniform and tool allowances for technicians