Toyota Certified Service Technician

Swickard Gresham LLC, d/b/a Gresham Toyota • Gresham, OR

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About The Position

The Service Technician is a skilled professional responsible for diagnosing, troubleshooting, and repairing all types of automotive problems. You'll be the heart of the service department, using your technical expertise and problem-solving skills to ensure vehicles are running smoothly and safely.

Requirements

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Experience: Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience.
• Completion of an automotive technician training program or equivalent experience preferred.
• Certifications: Toyota Certified Automotive Technician and ASE Certified. Valid driver's license with a clean driving record.
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Excellent problem-solving and critical thinking skills.
• Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching).
• Good communication and interpersonal skills to interact effectively with customers.
• Ability to work independently and as part of a team in a fast-paced environment.

Nice To Haves

• Completion of an automotive technician training program or equivalent experience preferred.

Responsibilities

• Diagnose and repair Toyota vehicles accurately by analyzing customer concerns and performing comprehensive system inspections (engine, transmission, brakes, electrical, and drivability).
• Use advanced diagnostic tools and Toyota service systems (scanners, multimeters, pressure gauges, service manuals) to identify root causes—not just symptoms.
• Perform repairs to OEM standards, following Toyota procedures, safety guidelines, and manufacturer specifications.
• Test-drive vehicles before and after repairs to confirm performance, safety, and repair quality.
• Document all work clearly and completely on repair orders, including diagnostics, labor performed, and parts used.
• Communicate effectively with service advisors and customers, explaining technical issues in plain language and supporting accurate estimates and timelines.
• Recommend preventative maintenance and needed repairs based on vehicle condition and Toyota guidelines—always with integrity.
• Stay current on Toyota technology and training, maintaining required certifications and adapting to evolving vehicle systems.
• Maintain a clean, safe, and organized work area, following dealership and OSHA safety standards.
• Contribute to a positive, team-focused shop culture, supporting efficiency, quality, and continuous improvement.

Benefits

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
• Progressive pay plans: As your tenure increases and you complete more certifications, we’ll pay you more!
• Paid manufacturer training – we’ll pay to help you gain new certifications and advance your career with some premier manufacturers.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed