Towing Supervisor

Ritchie Bros.•Grove City, OH

54d•Onsite

About The Position

The position provides onsite leadership to the tow truck driver team with all IAA Tow Truck Drivers reporting to the Towing Supervisor. This position will provide leadership, coaching, and direction to the drivers and will coordinate with the IAA Dispatch Team to ensure productivity goals are achieved and all trucks are operated safely at all times. The Towing Supervisor is responsible to coordinate truck maintenance, driver training, and required licensing administration with other department personnel. The ability to identify continuous improvement opportunities and coordinate process change, in conjunction with management, is critical for success.

Requirements

Tow dispatch experience
Towing experience
Knowledge of DOT/Safety regulations
Excellent organizational, analytical, written, oral, and communication skills.
Strong supervisory experience with attention to detail.
Establish a confident ability to communicate with vendors and internal associates.
Conduct safety meetings and enforce safety programs.
Customer service skills.
General mechanical knowledge of trucks and automobiles.
Detail-oriented.
Ability to adapt to new technology
Ability to lead, coach, and train staff.
Work both indoors and outdoors year-round and climb on and off large equipment and trucks.
Ability to travel approx. 25%

Responsibilities

Direct activities related to towing operations and on-time performance goals.
Plan, organize, and monitor productivity to ensure work is accomplished in a manner consistent with organizational requirements.
Utilize the towing dispatch system to monitor driver performance.
Supervise driver activities, provide leadership, coaching, and training, and maintain records and driver schedules.
Assist the IAA Dispatch Team with effective operation, providing leadership to internal drivers, ensure efficient towing operations.
Organize and update procedures for utilizing various systems and automation tools used by the transportation department related to towing in the local market.
Complete daily/weekly/monthly reports as necessary.
Investigate accidents and injuries; initiate preventive measures. Ensure accident register is maintained and appropriately documented.
Manage reports and reporting mechanisms to monitor and control all aspects of the towing function and related processes. Ensure compliance with company policies and procedures.
Fleet management and preventive maintenance. Schedule or perform minor repairs, preventive and routine maintenance, and emergency/unscheduled maintenance task.
Set the example for the tow truck driver team, so the incumbent must know, practice, and ensure all company policies and procedures, as well as state and federal laws, are followed at all times.
Occasionally operate company equipment to assist with towing operations.
Ensure towing equipment is in good operating condition.
Ensure required licensing is up to date and renewals processed timely.
Travel to Catastrophe events, which can require deployment for multiple weeks, as directed by management; advance notice of the need for travel will be provided by management, but due to the nature of catastrophe events, advance notice could be limited.
Perform other duties as assigned