Roadside Service & Towing Operators

RidenRoll • Baton Rouge, LA

5d

About The Position

We are looking for dedicated Towing and Roadside Service Operators to join our platform. You will join a dynamic business network supported by RidenRoll, where businesses collaborate on experiences, marketing, and user engagement. We provide a seamless platform that enhances efficiency, maximizes profitability, and ensures top-notch customer satisfaction. By joining us, you'll have access to advanced tools and resources designed to streamline operations and boost your business.

Requirements

• Proven experience as a fleet manager, operator, or related role in the transportation industry.
• Ability to adapt to new technologies and platforms.
• Commitment to delivering outstanding customer service.
• Strong knowledge of vehicle mechanics and towing equipment, excellent driving skills with a clean driving record, a valid commercial driver’s license (CDL) with appropriate endorsements for towing operations
• Physical strength and stamina to handle heavy equipment and vehicles, ability to work in various weather conditions and at different times of the day or night.
• Must own and maintain a reliable and fully operational tow truck, ideally less than ten (10) years old.
• Ability to handle stressful situations and provide high-quality customer service, good communication skills, and a professional demeanor.
• Basic knowledge of GPS and navigation tools, and the ability to work independently and as part of a team.
• Your company must maintain its business license, commercial general liability of $1 million, workers' compensation of $1 million, and a million-dollar auto insurance policy for each occurrence limit and ensure compliance with local, state, and federal regulations.

Nice To Haves

• Certification in towing and recovery (optional but preferred).

Responsibilities

• Utilize our platform to optimize routes, manage schedules, and track performance.
• Operate and manage transportation services effectively.
• Ensure timely delivery and exceptional service quality.
• Respond promptly to dispatch calls.
• Safely load and unload vehicles using appropriate equipment and transport vehicles to designated locations.
• Provide roadside assistance services such as jump-starts, tire changes, and lockout services.
• Communicate clearly and courteously with clients, assist customers in understanding the towing process, handle their concerns professionally, and provide excellent customer service.
• Regularly inspect and maintain the tow truck to ensure it is in safe and operational condition and complete all required paperwork accurately
• Adhere to all traffic laws and safety regulations while operating the tow truck.

Benefits

• Access to state-of-the-art technology and tools.
• Opportunities for growth and development within a dynamic team.
• Supportive and collaborative work environment.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed