Webber_Tow Truck Operator

Ferrovial•San Francisco, CA

About The Position

Position Summary Responsible for efficient arrival to and recovery from incidents within the tunnel and roadway project while providing professional and courteous assistance to motorists. Primary Duties and Responsibilities Assists motorists with their disabled vehicles and providing traffic control and other assistance as needed at motor vehicle collisions. Patrols within the tunnel and roadway network and assist stranded motorists by making quick-fix repairs including changing tires, providing gas, and jump-starting vehicles. Offers tow services to inoperable vehicles within the roadway network. Assists at motor vehicle collisions by stabilizing the accident scene and to designated sites. Strong knowledge of Freeway Service Patrol guidelines and operations in the state of California. Ability to liaise and clearly communicate with motorists, first responders, and Tunnel Operators during an incident. Creates safe Maintenance of Traffic (M.O.T) control by setup and removal of traffic control devices including cones, message/arrow boards, temporary signage, etc. Document, maintain and archive all incidents, logs, and observations. Initial Incident Commander in all Roadway and Tunnel Emergencies. Liaise with the Project Engineer, Electrician, or Maintenance Technicians on any traffic related maintenance activity. Follow all procedures established for activities relating to duties of Tow Truck Operator and Tunnel Operator. All other duties as assigned.

Requirements

Ability to safely remove vehicles from the roadway while taking direction and clearly communicating to the Tunnel Operators, Incident response Crews, California Highway Patrol, and other responding agencies.
Knowledge of Freeway Service Patrol and/or AAA protocols, tow truck operations and incident management.
Ability to cooperate and communicate with co-workers and supervisor.
Ability to understand instructions furnished in written, oral, or diagram form.
Ability to read and interpret documents such as, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to pass a background check and CHP approved training course.
Ability to drive a flatbed tow truck and respond to the scene of an incident.
HS Diploma or GED
Valid driver’s license and acceptable driving record (Required)
3-5 years’ work experience with tow truck operations, preferably Freeway Service Patrol
Knowledge and experience with a flatbed tow truck in responding to the scene of an incident within the roadway.
Must be able to meet DOT certification requirements
Must possess or be able to complete CHP approved tow truck training course and continuing education
Possess basic mechanical aptitude, courteous and professional to customers, and friendly attitude
Documentation of actions and observations during response to and recovery from an incident
Ability to be trained as a Tunnel Operator

Nice To Haves

CDL(Asset)
Current certificate of completion of a California Tow Truck Association (CTTA) Light Duty Level I and/or II is highly desirable.

Responsibilities

Assists motorists with their disabled vehicles and providing traffic control and other assistance as needed at motor vehicle collisions.
Patrols within the tunnel and roadway network and assist stranded motorists by making quick-fix repairs including changing tires, providing gas, and jump-starting vehicles.
Offers tow services to inoperable vehicles within the roadway network.
Assists at motor vehicle collisions by stabilizing the accident scene and to designated sites.
Creates safe Maintenance of Traffic (M.O.T) control by setup and removal of traffic control devices including cones, message/arrow boards, temporary signage, etc.
Document, maintain and archive all incidents, logs, and observations.
Initial Incident Commander in all Roadway and Tunnel Emergencies.
Liaise with the Project Engineer, Electrician, or Maintenance Technicians on any traffic related maintenance activity.
Follow all procedures established for activities relating to duties of Tow Truck Operator and Tunnel Operator.
All other duties as assigned.