Tourism Program Coordinator

Town of Farragut • Knoxville, TN

1d • $22

About The Position

The Town of Farragut has a reputation for high standards, and this applies to our workforce as well as our vision for the community. We thrive on professionalism and integrity, and genuinely enjoy serving residents. The Town is seeking applicants for a Tourism Program Coordinator. The rate of pay starts at $22.36 per hour, eligible for overtime. This position requires availability on nights and weekends for events. The Town offers a competitive benefit package that includes: 92% Town paid health coverage for employee and up to family plan, including a wellness program and multiple EAP plans. 100% Town paid Dental, Vision, Life Insurance and LTD Optional STD, FSA, Additional Life for family, Accident Insurance and Critical Illness Insurance 401k Retirement plan that includes a 6% Town contribution (no match required) and a matching program upon hire. Paid Time Off (Paid Holidays, Annual Leave and Sick Leave) Park and Recreation Discounts Requirements General Definition of Work Performs moderate professional and administrative work in the development and implementation of plans and programs to attract and sustain cultural tourism and business in the Town of Farragut. Work involves implementing goals and processes under the direction of the Tourism Manager. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individual with disabilities to perform the essential functions. Essential Functions Assists in giving brief tours of the Campbell Station Inn during operating hours. This will include working some weekends and evenings Assists with the coordination of Campbell Station Inn Volunteers Assists in the schedule and content of the Town’s tourism social media account(s) and Visit Farragut website. Knowledge and experience with graphic design applications, and social media scheduling platforms Assists in creation and implementation of social media graphics and content Assist in curating biweekly content for the Visit Farragut blog Assists with updating event and businesses listings on the website Assists with the Town’s tourism social media account(s) community relations Responds in a timely and appropriate manner to comments and messages on social media platforms Engages with digital content and users to increase positive digital interactions and presence. Coordinates and designs promotional publications/materials for tourism such as flyers, posters, brochures, videos,etc. · Assists in planning and attending events to spread brand awareness through word-of-mouth marketing techniques Assists in maintaining & sharing promotional event calendar Distributes program and event informational marketing materials. Coordinates, performs and edits event photography and videography. · Works with local hotels, businesses, and organizations to unify local, regional, and state-wide efforts to promote natural, cultural and heritage tourism. Responds to citizen requests and concerns. Performs other duties and coordinates other projects as assigned. Knowledge, Skills, and Abilities Basic knowledge of tourism policies, practices and procedures; thorough knowledge of writing and editing techniques required to prepare reports and related documents; general knowledge of town programs, policies and structure; previous experience with photographyr and/or video, some knowledge of first aid methods and necessary safety precautions to be used in recreation work; thorough skill researching and organizing data; ability to develop promotional copy and perform technical editorial work; some skill operating standard office equipment, hardware and software; some skill operating standard tools of the trade; ability working closely with various citizens, committee and staff members; ability to make arithmetic computations using whole numbers, fractions and decimals; ability to communicate effectively, both orally and in writing; ability to establish and maintain effective working relationships with associates, elected officials, local businesses, the media and the general public. Education and Experience Two year associate’s degree with coursework in tourism, marketing, communications or related field or any equivalent combination of education, training and experience which provides the requisite knowledge, skills and abilities for this position . Bachelor's degree preferred. Two years experience in tourism, marketing, communications or related field. Physical Requirements This work requires the occasional exertion of up to 50 pounds of force; work regularly requires walking, sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires standing and repetitive motions and occasionally requires climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic). Special Requirements Ability to work occasional nights and weekends for programs, events and tourism promotion as scheduled. CPR/First Aid/AED certification within one year. Valid driver's license in the State of Tennessee. Pre-Hire Required Screenings Background Check MVR Check Drug Screen-Non DOT

Requirements

• Basic knowledge of tourism policies, practices and procedures
• Thorough knowledge of writing and editing techniques required to prepare reports and related documents
• General knowledge of town programs, policies and structure
• Previous experience with photographyr and/or video
• Some knowledge of first aid methods and necessary safety precautions to be used in recreation work
• Thorough skill researching and organizing data
• Ability to develop promotional copy and perform technical editorial work
• Some skill operating standard office equipment, hardware and software
• Some skill operating standard tools of the trade
• Ability working closely with various citizens, committee and staff members
• Ability to make arithmetic computations using whole numbers, fractions and decimals
• Ability to communicate effectively, both orally and in writing
• Ability to establish and maintain effective working relationships with associates, elected officials, local businesses, the media and the general public.
• Two year associate’s degree with coursework in tourism, marketing, communications or related field or any equivalent combination of education, training and experience which provides the requisite knowledge, skills and abilities for this position
• Two years experience in tourism, marketing, communications or related field.
• Ability to work occasional nights and weekends for programs, events and tourism promotion as scheduled.
• CPR/First Aid/AED certification within one year.
• Valid driver's license in the State of Tennessee.
• Pre-Hire Required Screenings Background Check MVR Check Drug Screen-Non DOT

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Assists in giving brief tours of the Campbell Station Inn during operating hours. This will include working some weekends and evenings
• Assists with the coordination of Campbell Station Inn Volunteers
• Assists in the schedule and content of the Town’s tourism social media account(s) and Visit Farragut website. Knowledge and experience with graphic design applications, and social media scheduling platforms
• Assists in creation and implementation of social media graphics and content
• Assist in curating biweekly content for the Visit Farragut blog
• Assists with updating event and businesses listings on the website
• Assists with the Town’s tourism social media account(s) community relations
• Responds in a timely and appropriate manner to comments and messages on social media platforms
• Engages with digital content and users to increase positive digital interactions and presence.
• Coordinates and designs promotional publications/materials for tourism such as flyers, posters, brochures, videos,etc.
• Assists in planning and attending events to spread brand awareness through word-of-mouth marketing techniques
• Assists in maintaining & sharing promotional event calendar
• Distributes program and event informational marketing materials.
• Coordinates, performs and edits event photography and videography.
• Works with local hotels, businesses, and organizations to unify local, regional, and state-wide efforts to promote natural, cultural and heritage tourism.
• Responds to citizen requests and concerns.
• Performs other duties and coordinates other projects as assigned.

Benefits

• 92% Town paid health coverage for employee and up to family plan, including a wellness program and multiple EAP plans.
• 100% Town paid Dental, Vision, Life Insurance and LTD
• Optional STD, FSA, Additional Life for family, Accident Insurance and Critical Illness Insurance
• 401k Retirement plan that includes a 6% Town contribution (no match required) and a matching program upon hire.
• Paid Time Off (Paid Holidays, Annual Leave and Sick Leave)
• Park and Recreation Discounts
• Student Loan Repayment Options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree