Tour Impact Partner

COLLETTE TRAVEL SERVICE INC•Pawtucket, RI

9d•$50,000 - $65,000•Hybrid

About The Position

Collette is seeking a Tour Impact Partner to join our Corporate Citizenship team. This is a hybrid role based at our Pawtucket, RI headquarters. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: We are seeking a purpose-driven, action-oriented individual who is passionate about the role of business as a force for good. This role will support Collette’s Responsible and Sustainable Travel and Global Tour Impact programs, aligning with our values and strategic priorities to maximize positive impact for local and global partners, deepen integration across employee, partner, and traveler experiences, and strengthen the Collette brand. The Tour Impact Partner will embody Collette’s values—Be Responsible, Be Happy, Be the Legacy, and Be a Trailblazer—and share our belief that travel can create positive change. The role focuses primarily on three pillars of our Corporate Citizenship platform: the Responsible and Sustainable Travel initiative, the Global Tour Impact program, and Collette Cares communications, marketing, and integration efforts. As part of a small, agile team, the role will also collaborate at times on grantmaking, volunteering, sustainability, supply chain, and employee engagement initiatives. Success in this role requires strong relationship-building skills and the ability to collaborate effectively with employees, tour and industry partners, and nonprofit and social enterprise stakeholders. The ideal candidate will bring excellent organizational, project management, and communication skills, and will work closely with product design, contracting, tour manager, marketing, and CX teams.

Requirements

Bachelor’s Degree required and at minimum 2+ years of experience in an office environment.
Creative and forward-thinking, seeks opportunities to improve and proposes solutions to enhance Collette’s Corporate Citizenship positions.
Passion for community work and volunteer activities
Excellent people skills – ability to connect with people, build partnerships, communicate effectively with people all over the world at every level of the organization
Outstanding written and verbal communication skills, including strong relationship building experience
Ability to work independently, make decisions, and demonstrate sound judgment
Strong organizational skills and attention to detail
Experience organizing programs and projects, working with people across industries and/or departments
Ability to travel globally up to 20% of the time
Ability to attend industry and partner events and to work extended hours over some nights/weekends
Strong proficiency in MS Office; experience using design tools such as canva a plus
Knowledge of Global Travel, Responsible travel, Sustainability, and Community Impact
Strict adherence to confidentiality and professionalism at all times.

Responsibilities

Support development of Responsible Travel and Global Tour Impact strategies in collaboration with the Manager of Tour Impact, Head of Corporate Citizenship, employee teams, and cross-functional stakeholders.
Partner with the product team to expand Impact Moments within the Explorations product line and Responsible Travel Highlights across Collette products, increasing inclusions and community impact year over year.
Audit tours annually to identify Responsible Travel Highlights and Impact Moments; track all inclusions and develop related marketing, sales, and tour manager content and integrations.
Research and evaluate responsible travel vendors in collaboration with product, assessing alignment with Collette’s Responsible Travel, animal welfare, child welfare, and Corporate Citizenship standards.
Measure tour-level carbon emissions and impact using internal and external reporting tools.
Collaborate with Product, Tour Delivery, and Customer Experience teams to monitor on-tour quality and address responsible travel-related issues as needed.
Support communications, marketing, and training efforts by creating written and visual content across channels including social media, web, marketing materials, blogs, client documents, tour manager and sales tools, internal communications, and trainings.
Maintain and update Responsible Travel content across traveler, sales, and tour manager materials; refresh annually and develop new content as standards and industry expectations evolve.
Conduct ongoing outreach to partners to collect testimonials, photos, videos, interviews, and Supplier Sustainability Surveys to support storytelling and reporting.
Attend sales meetings, tour manager summits, product co-labs, conferences, and relevant company or industry events as needed.
Track responsible travel and sustainability trends to inform innovation and continuous improvement.
Support the coordination and facilitation of internal Responsible Travel employee groups, including meeting planning, agenda development, discussion facilitation, and recommendations.
Assist with broader Corporate Citizenship initiatives, including volunteering, Global Week of Service, sales events, and other ad hoc projects.

Benefits

Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving
Time Off: Generous PTO, paid holidays, and your birthday!
Volunteer Time: Paid hours to give back to causes you care about
Financial Security: 401(k) with company match
Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program
Career Growth: Tuition reimbursement to help you level up your skills
Exclusive travel discounts, incentives and more!

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