Tour Guide (2026 Season)

Mlb Advanced Media, L.P. • Pittsburgh, PA

17d • Onsite

About The Position

The Pirates Why The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by: purposefully developing a player and people-centered culture; deeply connecting with our fans, partners, and colleagues; passionately creating lifetime memories for generations of families and friends; and meaningfully impacting our communities and the game of baseball. At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service Job Summary Tour Guide personnel should possess a pleasant, outgoing demeanor, as well as ensure a safe, fan-friendly environment for our guests while providing guests a vast knowledge of Pirate and PNC Park history. The position includes, but is not limited to: providing benchmark customer service, monitoring tour tickets, serving as a source of ballpark information for all guests. They will also be trained to have a vast knowledge of PNC Park rules and regulations.

Requirements

• Have a vast knowledge of Pirates history
• Have a vast knowledge of PNC Park including but not limited to; all of the policies, procedures, services and facility locations
• Must have good public speaking skills
• Must possess a friendly and outgoing personality
• Ability to customize and adapt tour delivery to cater to diverse audiences across all age groups to ensure a memorable and enjoyable experience for each guest
• Long period of standing and walking

Responsibilities

• Set-up and takedown of all tour items; such as - Clubhouse equipment, museum equipment, treasure boxes, etc.
• Conduct tours of PNC Park as either “front” tour guide or “follow” tour guide.
• Verify tour tickets upon entrance into ballpark.
• Enforce all MLB ballpark entrance policies as they would on a game day.
• Any other duties as assigned by the Tour Supervisor or Manager, Customer Service.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed