Irvin Tour Guide

DECC•Duluth, MN

2d•$15 - $15•Onsite

About The Position

A Tour Guide’s primary role is to provide guests with exceptional customer service, a fascinating tour, and notable information about the retired ore ship, the William A. Irvin.

Requirements

Ability to maintain a positive disposition while quickly and courteously responding to guests.
Ability to work well with others.
Ability to deal with frequent change, delays, or unexpected events.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and the tour narrative.
Able to communicate and speak effectively in front of small and large group settings.
No minimum education requirements for this position.
Exceptional customer service.
Must be 16 years of age or older.
Successful completion of reference checks.
Successful completion of a background check.
Successful completion of a drug test, if applicable.
The DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment.
On the form, an employee must attest to his or her employment authorization.
The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire.
The DECC will examine the employment eligibility and identity document(s).

Nice To Haves

Customer service experience
Knowledge of the Duluth area

Responsibilities

Provide historic facts and narratives to groups and individuals while they tour the William A. Irvin.
Positively deliver a memorable experience to a diverse audience.
Answer questions and provide additional information necessary to complete the full tour experience.
Follow safety protocols and assume responsibility for the safety of any groups or individuals in your area.
Execute stationary and guided tours duties.
Responsible for helping to keep the ship clean and tour-ready.
Assist team and/or other departments with tasks, including light cleaning, moving chairs, merchandise, or signage, and other event or tour related functions.
Create and maintain a professional and hospitable appearance and atmosphere.