Tour Guide Driver

City of Roswell, GA•Roswell, GA

45d•$15 - $30

About The Position

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. Under general direction of the Supervisor, drives a City vehicle transporting customers, internal and external, to various destinations for various purposes including but not limited to: day trips for senior citizens, City and facility tours for City officials and departments, shuttle service for special events, and field trips for summer day camp. Assists in planning, organizing, coordinating, and scheduling recreation activities at City Recreation & Parks Department facilities, which meet the leisure needs and interest of the citizens of Roswell and other participants; assists in the supervision of programs and part-time/seasonal staff and volunteers.

Requirements

High School diploma or GED equivalency.
Three years of bus driving experience transporting passengers.
Must be willing to work varying hours, including evenings, weekends and/or holidays assigned.
Possession of a valid Georgia Commercial Driver's License (CDL).
Clear driving record within last 5 years.
Possession of a current Federal Motor Carrier Safety Regulations' Medical Examiner's Certificate (testing is required at minimum on an annual basis)
Must have AED, CPR and first aid certification
Knowledge of: Applicable regulations and rules related to the program area(s) and facilities to which assigned.
Knowledge of: Pertinent federal state, and local laws, codes and regulations.
Knowledge in driving a school bus, 24 and 32 passenger bus with a wheelchair lift, 10 passenger van and 14 passenger mini bus with a wheel chair lift.
Knowledge of: Appropriate safety precautions and procedures within the area of assignment.
Knowledge of: Safety principles and practices, including first aid and adult and child cardiopulmonary resuscitation and AED (Automated External Defibrillator).
Knowledge of: Standard office practices and procedures, including the use of standard office equipment, record keeping, and business mathematics.
Knowledge of: Records management principles and practices.
Knowledge of: Techniques of dealing with individuals of various ages and from various socio-economic groups and for effectively representing the City in contacts with users and the community.
Knowledge of: Techniques for providing a high level of customer service to public and City staff, in person and otherwise.
Ability to: Interpret and apply the policies, procedures, laws, and regulations pertaining to transporting people to their destination.
Ability to: Maintain trip related records, statistics, and documents.
Ability to: Handle medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation.
Ability to: Maintain vehicles and equipment in a clean, safe and secure manner.
Ability to: Communicate clearly and concisely, both orally and in writing.
Ability to: Establish and maintain effective working relationship with those contacted in the course of the work and contribute to a cooperative team effort.
Ability to: Use and properly operate assigned vehicles and equipment.
Ability to: Work effectively at remote locations without direct supervision.
Ability to: Follow oral and written instructions, including written diagrams and maps.

Responsibilities

Demonstrates enthusiasm, flexibility, initiative, and a high level of accountability and reliability
Shows courtesy and a polite demeanor to the public
Handles questions from the public regarding trips and department programs and facilities; receives complaints/comments in person and forwards these to supervisor
Assists customers by helping them board and un-board the vehicles, packing luggage, pointing out areas of interest on trips, and trouble-shooting problems as needed
Maintains positive public relations with all participants and staff
Assists in maintaining and inspecting the vehicles; reports issues to supervisor or designated staff
Provides directions, collects trip fees, stocks the vehicle with supplies, and ensures cleanliness of the vehicles after trips; re-fuels vehicles after trips as needed to at least half a tank of gas/fuel
Adheres to trip itinerary whenever possible; takes initiative to make adjustments to itinerary as needed due to unforeseen circumstances (i.e. the destination is closed, a restaurant is full or closed, etc.)
Communicates with and meets with supervisor as needed to discuss issues, trip ideas, and plans
Reports any and all emergencies
Adheres to rules and regulations that have been established by the Department of Transportation concerning working hours and other issues
Adheres to established City policies, procedures, and guidelines
Promotes awareness of and participation in organized programs, projects, activities, and events
Works flexible schedule based on City activities and events; works weekend, evening, overnights and/or holiday events as needed on occasion
Uses good judgment to handle unforeseen circumstances
Performs other duties as assigned