Total Rewards Manager

Graton Resort & Casino•Rohnert Park, CA

22d

About The Position

The HR Manager, Total Rewards manages the coordination of all Team Member engagement initiatives, plans and executes all Team Member events and activities, manages recognition programs, and coordinates all ancillary activities. The HR Manager is responsible for overseeing all benefit and leave processes while ensuring compliance with all state and federal regulatory requirements. Proactively administers all aspects of the company benefits plan, managing the administration of all leaves of absence, and auditing all benefit and leave programs to ensure continual compliance. In addition, responsibilities include working with the HRIS Manager to liaison between carriers, system administrators, and the befits team to execute benefit programs and resolve any benefit related coverages challenges. The HR Manager must also provide consistent service to all internal and external Guests, focusing on accuracy, efficiency, effectiveness, and guest service.

Requirements

Ability to communicate professionally and effectively with Guests, Team Members and Management. Excellent oral and written communication skills; ability to relate well with all levels of the organization, and strong listening and critical thinking skills.
Bachelor's degree in human resources or related field.
Minimum of five (5) years general Human Resources experience.
Minimum three (3) years supervisor or management experience, leading blended teams of non-exempt and exempt Team Members in Human Resources.
Experience in all aspects of inception, planning, managing, and executing events.
Collaborative leadership style invested in the interests of their direct reports and creating positive outcomes for the team.
Experience and demonstrated knowledge of leave administration and applicable laws and regulations as they pertain to Tribal organizations.
Knowledge of federal, state regulations and compliance requirements affecting Team Member benefits programs, including HIPAA, ERISA, COBRA, FMLA, Medicare and DOL.
Knowledge of best practices and industry standards for recruitment and benefits.
Strong proficiency in MS Office applications: Word, Excel, PowerPoint.
Ability to plan, organize, and complete work logically and independently.
Possess well developed interpersonal skills.
Ability to build productive business relationships.
Ability to maintain a high level of confidentiality.
Excellent oral and written communication skills, ability to relate well with all levels of organization, and strong listening and critical thinking skills.
Ability to handle sensitive, problematic, confidential situations with poise, tact, diplomacy and with the appropriate discretion.
Ability to meet deadlines and have strong time management and prioritization skills.
Ability to work in a fast-paced environment and manage multiple projects concurrently with accuracy and adjust to changing priorities with minimal supervision.
Resourceful problem solver with a strong focus on excellent guest service and a high level of personal and professional integrity.
Highly developed leadership skills and experience training and developing subordinates.

Nice To Haves

Bilingual in Spanish -- ability to read, write and speak fluently.
Experience working with ADP benefits management and leave administration products.
Experience with ADP Recruitment Platforms or other similar applicant tracking systems.
Experience in a paperless environment for all benefit and recruitment processes.

Responsibilities

Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
Actively engage and develop the benefits & engagement team.
Provide oversight and support that includes all training, process evaluation/audit, and oversight of daily activities.
In cooperation with HRIS Manager, administer all Team Member benefit programs -- group medical, dental, vision, life, AD&D, long term disability, 401(k), COBRA, Flexible Spending Accounts, and voluntary benefits.
Ensure accurate and timely processing of all enrollments into benefit programs by newly eligible Team Members and processing all eligible life events.
Conduct a monthly audit of the 401(k) program to ensure blocked enrollments are caught and corrected, and data flow from HRIS is accurate.
Conduct a monthly audit of hardship withdrawals. Communicate program requirements and send reminders of the rules for hardships to Team Members with frequent withdrawals.
Provide benefit counseling. Resolve individual Team Member benefit/claim issues through liaison activities with carriers, benefits consultant and/or legal counsel, and education of Team Members.
Work directly with carriers and system administrators on such issues as eligibility, reconciliation, benefit/claim problems, appeals, publications, etc.
Process Court Orders for benefit coverage.
Process death and beneficiary claims with Unum for Life and AD&D benefits.
Process death and beneficiary claims with ADP for 401(k).
Manage the Leave Administrators to ensure leaves are processed in accordance with applicable federal and state policies and procedures.
Manage the Leave Administrator to ensure leaves are processed in accordance with Graton's policies and procedures.
Ensure Leave Administration is consistent, and that proper documentation and communication is timely and accurate.
Counsel and coordinate with management team, and payroll on all leave processes.
Coordinate with the Communications Manager on the communication plan and processes associated with annual enrollment.
Plan, organize and coordinate with HRIS Manager and ADP to execute open enrollment annually.
Continuously evolve benefit and leave processes to become more streamlined and innovative.
Create and manage the annual calendar of Team Member events, collaborating with Sales & Catering for onsite events.
Manage and execute, in coordination with Sales & Catering, Banquets and Special Events, all Team Member events, including, but not limited to, monthly or quarterly events, onsite and offsite; seasonal events, onsite and offsite, and Annual Wellness Fairs.
Identify and coordinate community outreach collaborations which will provide opportunities that engage, inspire, and encourage Team Members to actively participate in the community.
Collaborate, as appropriate, with the PR department's community events and initiatives.
Manage and audit all ongoing, monthly, and quarterly Team Member recognition programs: Graton Achievers; Leadership Excellence; Living Our Values; 5 and 10-Year Anniversaries.
Annually evaluate and adjust, as needed, all recognition programs.
Manage all contests, clubs, raffles, and reward giveaway programs that engage our Team Members on topics related to culture building, training/education, and wellness.