Total Rewards Coordinator

Whitney Museum of American Art•New York, NY

19h•$60,000 - $68,000

About The Position

The Total Rewards Coordinator – is responsible for supporting the daily operations and administration of employee benefit programs. This role plays a critical part in ensuring the accuracy and effectiveness of benefit offerings and contributes to a positive employee experience by providing timely and knowledgeable support. The coordinator also assists with compliance, vendor communication, and process improvement initiatives related to benefits and broader total rewards programs.

Requirements

A bachelor’s degree is required (or equivalent experience).
A degree in Human Resources, Business Administration, Communications, or a related field is typically preferred.
Working knowledge of employee benefits programs and applicable regulations (e.g., COBRA, FMLA, ACA)
Strong communication and customer service skills, with the ability to explain benefits clearly to employees
Detail-oriented with strong organizational skills and the ability to manage multiple priorities
Experience supporting benefits communications, education, or events (like benefits fairs/exhibitions)
Ability to handle sensitive information with discretion and sound judgment
Strong data accuracy and reporting skills
Collaborative mindset with the ability to partner effectively within the HR team, cross-functionally, and with external vendors
Experience with HRIS and/or benefits administration systems
Proficient in MS Office Suite, PowerPoint, and Excel

Responsibilities

Benefits Administration: Process employee benefit enrollments, changes, and terminations in the HRIS and with external vendors.
Coordinate employee leave of absence and workplace accommodation requests, ensuring compliance with applicable laws, internal policies, and a positive employee experience
Ensure timely and accurate updates to employee records and payroll deductions.
Maintain documentation and audit benefits-related data for compliance and accuracy.
Employee Support & Communication: Serve as a primary point of contact for employee questions related to benefits coverage, eligibility, and claims.
Assist with new hire benefit orientations and provide ongoing education to employees regarding benefit options and resources.
Collaborate on the development and distribution of benefits communications, including open enrollment materials.
Compliance & Reporting: Support compliance with applicable laws and regulations (e.g., ERISA, ACA, HIPAA, COBRA, FMLA).
Assist with preparation of compliance documents and reporting (e.g., 1095-Cs, 5500s).
Maintain confidentiality of employee and plan information.
Vendor and Plan Coordination: Work with benefits vendors to resolve issues and ensure service levels are met.
Assist in benefits billing, invoice reconciliation, and tracking vendor performance.
Support implementation of new plans or vendor transitions as needed.
Total Rewards Support: Provide administrative support for broader Total Rewards initiatives, including compensation benchmarking, recognition programs, and wellness initiatives.
Participate in process improvement efforts to enhance the efficiency and effectiveness of rewards programs.