Total Product Support Engineer

ASM-posted 8 days ago
Full-time • Mid Level
Phoenix, AZ
1,001-5,000 employees
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As a Total Product Support (TPS) Engineer at ASM, you will work with our customers as a system level expert focused on product support for new product development. This role will require 25-75% domestic and international travel (depending on product cycle).

  • Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.
  • Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc.
  • Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions.
  • Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks
  • Owns First in Fab (Alpha or Beta) customer shipments.
  • Drives customer fab readiness (facilities set up), installation and start up through production qualification.
  • Detailed Reporting of field issues for new products in the field
  • Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites.
  • Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments
  • Bachelor's or Master’s Degree in Mechanical Engineering, Chemical Engineering or Electrical Engineering.
  • Hands-on and/or course work experience with hardware.
  • Strong technical troubleshooting skills.
  • High motivation, enthusiasm and curiosity to learn.
  • Interested in working with new products, testing them and becoming a system level expert.
  • Ability to travel (domestic and international) 25-75%
  • Course work experience or interest in Arduino an open-source electronic prototyping platform enabling users to create interactive electronic objects is a plus.
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