Total Product Support Engineer

ASM • Phoenix, AZ

52d

About The Position

As a Total Product Support (TPS) Engineer at ASM, you will work with our customers as a system level expert focused on product support for new product development. This role will require 25-75% domestic and international travel (depending on product cycle).

Requirements

• Bachelor's or Master’s Degree in Mechanical Engineering, Chemical Engineering or Electrical Engineering.
• Hands-on and/or course work experience with hardware.
• Strong technical troubleshooting skills.
• High motivation, enthusiasm and curiosity to learn.
• Interested in working with new products, testing them and becoming a system level expert.
• Ability to travel (domestic and international) 25-75%

Nice To Haves

• Course work experience or interest in Arduino an open-source electronic prototyping platform enabling users to create interactive electronic objects is a plus.

Responsibilities

• Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.
• Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc.
• Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions.
• Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks
• Owns First in Fab (Alpha or Beta) customer shipments.
• Drives customer fab readiness (facilities set up), installation and start up through production qualification.
• Detailed Reporting of field issues for new products in the field
• Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites.
• Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees