Product Support Engineer
About The Position
M7 Health is an AI-powered nursing workforce management platform that enables health systems to staff, support, and retain their nursing teams with ease and efficiency. As hospitals grapple with record nurse shortages and rising labor costs, M7 empowers nurse leaders with real-time data, intelligent staffing insights, and predictive tools — enabling more sustainable, flexible, and cost-effective schedules. Our mission is to help health systems build resilient care teams through smarter workforce design, ultimately improving both clinician well-being and patient outcomes. We’re live in over 100 hospitals, and we recently closed a $10M Series A round, led by Threshold Ventures, with backing from First Round Capital, 25M Health, Lakehouse Ventures, and more. This is an exciting moment at M7, and this role is designed as an early-career engineering on-ramp for new graduates who want real ownership, production experience, and a path to becoming a Software Engineer. About the Role The Product Support Engineer role is a technical position focused on understanding, debugging, and improving a real-world production system used by hospitals every day. You’ll sit at the intersection of Engineering, Product, and Operations , helping diagnose issues, analyze data, and resolve problems that directly impact customers. This role gives you deep exposure to our codebase, data models, and system architecture—while developing strong debugging, communication, and systems-thinking skills. You’ll own issue intake and triage end-to-end—gathering context, assessing impact and urgency, and ensuring the right issues are prioritized and routed with clear, actionable information. This role reports to the Head of Engineering and works closely with Product Managers, Engineers, and the Operations team.
Requirements
- Are recent graduates or early-career engineers with a background in Computer Science, Engineering, or a related field
- Are curious about how systems work end-to-end and enjoy debugging complex problems
- Are comfortable working with data and interested in becoming experts in SQL
- Can reason clearly about system behavior and communicate findings to both technical and non-technical partners
- Enjoy learning quickly in a fast-paced, ambiguous environment
Nice To Haves
- Experience with SQL, APIs, or web-based systems
- Internships or projects involving production systems, data analysis, or debugging
- Interest in healthcare technology or enterprise software
Responsibilities
- Develop deep familiarity with M7’s product, system architecture, and underlying data models
- Investigate real production issues reported by internal teams by reproducing behavior, inspecting data, and identifying root causes
- Use SQL and internal tooling to analyze data inconsistencies, logic errors, and system behavior
- Resolve issues directly when possible and partner with engineers when changes to the codebase are required
- Provide engineers with clear reproduction steps, data analysis, and impact assessments to speed up fixes
- Identify, document, and communicate temporary workarounds to unblock users while long-term fixes are implemented
- Track recurring issues and contribute insights that inform product improvements and engineering roadmap decisions
- Document common issues, resolutions, and internal workflows to reduce repeat incidents over time
Benefits
- This role offers industry-competitive compensation, including cash compensation, equity, and healthcare benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1-10 employees
