Total Loss Specialist

DriveTime•Mesa, AZ

About The Position

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. General Summary: What business need does this position exist to fill? This position involves all aspects of the total loss process. Starting with the notification of the total loss claim, cancelation of ancillary products, filing Gap with the correct service provider, and ensuring completion after receiving insurance check. Specialists work with insurance adjusters in gathering all the necessary information pertaining to the claim and documents. Specialists will work with third parties to obtain updates or changes to insurance claims. All processes should be completed in a timely manner to quickly and efficiently move the customer through the total loss process.

Requirements

Clear, concise and professional written and oral communications and interpersonal skills
Proficient typing skills
Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
Research state specifics title release requirements
Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives.
Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers.
Ability to drive departmental compliance with FDCPA requirements
Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
Self-motivated with strong decision-making capabilities; ability to be a self-starter
Ability to work in an accurate, detail-oriented, and highly productive manner
High School Diploma, GED, or equivalent certification
Experience with Microsoft Office such as Excel, Outlook and Word
2+ years of experience in financial services, insurance and/or claims

Nice To Haves

Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Responsibilities

Communicate with various insurance carriers, gap providers and ancillary product services on statuses of claims, via phone, portal, and email
Navigate third party total loss portals by entering claims, uploading required documents, checking for updates and providing any necessary communication with third parties to ensure accurate and efficient completion of the total loss process
Gather and review documents for accounts in order to cancel ancillary products manually and systematically
File GAP in a timely manner with the correct GAP provider
Conduct phone and email conversations with ancillary product servicers to facilitate proper processing
Partner with internal titles team and Carvana’s title team to provide title processing timelines to insurance carriers
Assist other departments with inquires or escalations related to the total loss process
Document and route accounts to total loss queues as accounts move through the total loss process
Complete tasks on assigned accounts in a timely manner to prevent account aging in a total loss process
Utilize approved databases, tools, and websites to assist in the overall total process
Perform other related duties as assigned

Benefits

Medical, dental, and vision
401(K), Company paid life insurance policy, short and long-term disability coverage
Growth Opportunities
Tuition Reimbursement
Wellness Program
Competitive pay
Game Room
In-House Gym
Social Events
Company outings, personal rewards, amazing prizes
Paid Time Off