Northland Total Loss Claim Representative

Travelers • Saint Paul, MN

12d

About The Position

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Handle 1st and 3rd party personal and business insurance for Auto and Specialty/Heavy Equipment Total Loss claims. Determine the value through collaboration with appraisal expert. May include additional complexities related to unique coverage and/or damage issues (i.e.: police equipment within the car, tools or other equipment attached to vehicle).

Requirements

• High School Degree or GED with a minimum of one year auto claim handling experience or successful completion of Travelers Claim Representative training program.

Nice To Haves

• Bachelor's degree.
• 2 years auto claim handling experience.
• Experience utilizing computer technology; such as Microsoft Office, e-mail, Web-enabled applications, and database software.
• Prior experience handling Total Loss claims a plus.
• Strong verbal and written communication skills.
• Customer service and empathy skills.
• Hardware and software skills to utilize and leverage claim and adjusting technology.
• Solid analytical and decision making skills.
• Math Skills.
• Strong organization and time management skills.
• Ability to effectively handle conflict.
• Ability to multi-task and to adapt to a changing environment.
• Excellent negotiation skill and ability to effectively handle conflict.
• Attention to detail ensuring accuracy.

Responsibilities

• Handle all types of automobiles, and a variety of heavy and mobile equipment (i.e. cranes, tractor trailers, construction, agricultural equipment) at every severity level excluding. ther property damage i.e.: guard rails, mail boxes and any property within the vehicle.
• Contact all appropriate parties to gather supporting documents necessary to negotiate and settle the claim within their authority level (i.e.; obtaining the title, keys, and other required documentation).
• Review controlling claim handler's coverage determination, summarize the review and seek clarification as needed.
• Recognize additional coverage issues (i.e. covered equipment, endorsements).
• Establish and/or update claim and expense reserves.
• Control damages through the proper use of cost containment tools (i.e. mitigate storage, expenses, rental).
• Properly manage Total Loss settlement process and rental expenses by working closely with appraisers, rental facilities, body shops, and salvage vendors.
• Manage deductibles and. limits.
• Review the valuation (appraisal estimate) based on the type of vehicle to effectively and efficiently resolve the claim.
• Meet all quality standards and expectations per Best Practices.
• Maintain an effective diary system, manage file inventory, and document claim file activities in accordance with established procedures.
• Comply with state specific regulations.
• Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers.
• May participate with property ERT during extreme weather events.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
• Perform other duties as assigned.

Benefits

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED