Total Loss Settlement Manager

Snapsheet•Chicago, IL

12d•Remote

About The Position

As a Total Loss Settlements Manager at Snapsheet, you are a seasoned total loss handler & natural leader, motivated by building and mentoring a highly competitive team that's hungry for constant improvement. You excel at coaching effective communication, empowering your team to confidently interact with vehicle owners, lienholders, storage facilities, and carrier customers. You are a strategic problem-solver, not just for individual claims but for developing team-wide strategies to navigate the day-to-day challenges of total loss settlements. You'll leverage your expertise in total loss evaluations, settlement processes, salvage regulations, and state compliance to guide your team through the most complex issues. You love working in an ever-evolving environment where your ability to adapt, provide constructive feedback, and drive performance is highly valued. You want to work for a company where you can make a real impact on both a team and the business, all from the comfort of your home office. Is this you? Keep reading for more detail.

Requirements

Must be currently in leadership of total loss settlements with an insurance carrier
Must have a working understanding or background in estimating and evaluating total losses
Thorough understanding of UPD estimates, parts costs, total loss classification, and fraud detection
2-5 years of Auto Total Loss Settlement experience in the Insurance Industry
1+ year of Total Loss Settlement team leadership with proven results
Extensive knowledge of Automobile Total Loss Conditioning and Optioning processes
Thorough understanding of automobile terminology and vehicle construction.
Working experience of estimating platforms: Mitchelle, CCC One, Audatex
Excellent verbal and written communication skills
Proficiency in Microsoft Suite
Proficient in data analysis and reporting
Detail-oriented and organized, with a commitment to delivering accurate and timely results
Excellent negotiation and communication skills to interact with customers, shops and vendors remotely
Team player with positive attitude and ability to work well with others
Ability to work independently and manage time efficiently in a virtual work environment

Responsibilities

Oversee the full lifecycle of claims, including claim creation, assignment, and SOP adherence.
Drive adjuster results to meet client KPIs.
Own team quality. Ensure internal and external quality is excellent through daily and monthly audits, including coaching and feedback for improvement.
Complete call quality assessments.
Own people and HR-related tasks and disciplinary actions
Assist in hiring and onboarding
Work together with management to forecast department needs and success
Serve as a key point of contact for customer or client escalations.
Manage incoming communications from adjusters, insureds, and/or claimants.
Ensure full file resolution of escalated claims
Owns escalations of files and assists with resolution where necessary.
Regularly check-in with team members on production metrics providing coaching where needed and holding each team member accountable.
Provide development opportunities for employees to help them reach the next level in their career.
Spark teamwork through competitions, incentives and more to hit large goals.
Maintain communication within the department and across the org reporting on progress, successes, and opportunities.
Regularly meet with your entire team to spark innovation, celebrate, and solve problems.
Analyze data and metrics to make best practices and innovating on where the team improve
Provide close guidance and sufficient training for less-experienced estimators
Assist in identification and evaluation of new methods and processes that could help improve overall department performance, cycle-time, etc.

Benefits

Remote working environment - your new commute is however long it takes to walk to your desk!
Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
Offer two dental plans and one vision plan to keep you and your family healthy.
Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
401(k) with a 4% company match—because your future is worth investing in.
Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
In-person connection points throughout the year including our annual Summit and Roadshows.
Snapsheet SWAG and surprise mailers to keep the spirit alive.
Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.
Health and wellness campaigns that evolve with you year over year.