Total Loss Adjuster, Personal Lines

Hallmark Financial Services Inc.•Dallas, TX

28d

About The Position

Position Summary: The Total Loss Adjuster will handle first and third party total loss claims for all vehicle types including private passenger autos, trailers, RV’s, motorcycles, boats, farm equipment, construction equipment, commercial vehicles and commercial trucking. The Total Loss Adjuster makes and maintains a connection with the customer by understanding and meeting their needs; exhibits empathy and proactively follows up with the customer. Researches and responds to a variety of customer communications, concerns, or issues ranging from simple to complex. Documents the claim file with notes, evaluations and decision making process. Evaluates, validates and negotiates simple to complex total losses.

Requirements

Decisive and purposeful
Strong moral character and work ethic
Independent and self starting
Strong verbal communication skills
Shows initiative, exhibits a “can do” attitude, and provide ideas while working within a team environment
Able to work in a high volume, collaborative, fast paced environment while managing multiple priorities
Highly organized
Detail oriented with strong analytical skills and sound judgement
Excellent time management skills to meet deadlines and prioritize
Problem solver
Adaptive and flexible
Strong negotiation skills
Excellent verbal and written communication skills.
Strong interpersonal skills
Demonstrated proficiency of technology including, Microsoft Suite Software (Word, Excel, Power Point, Outlook), Total Loss Manager, ACD, vendor databases and other required web-enabled applications
Ability to operate business technology
Superior telephone skills
Excellent math skills
Ability to draft business correspondence, using correct punctuation, spelling and grammar
Experience investigating, evaluating, negotiating and settling simple to complex Auto claims strongly preferred
Knowledgeable of laws and regulations as it applies to auto insurance industry

Nice To Haves

Bilingual preferred

Responsibilities

Investigating, evaluating, and negotiating claims, in order to reach a fair and equitable settlement
Negotiates settlement of claims with insureds, claimants and attorneys while following established, authorized settlement authority.
Uses compassionate communication and persuasive negotiation to ensure a positive customer experience
Reviews claim details, coverage limits, the estimate and all associated charges to confirm Total Loss Evaluation
Handles all claims within the guidelines of the states’ Fair Claims Practices Acts and other Regulations.
Will act as specialist in knowledge of Salvage and Title laws of the various states to facilitate legal transfer of title and claim resolution
Communicates with Lien Holders, Body shops, tow facilities and other vendors to secure information needed to bring claim to a conclusion
Controls associated claims for Rental/Loss of Use and storage
Ensure timeliness and KPI’s are being met
Work closely with the MD appraisers to ensure accurate and timely evaluations
Ensure claim files are properly documents and all documents are attached
Request documents needed to process titles and salvage of vehicles
Monitor Copart website for receipt of title documents
Maintains an up-to-date dairy
Identifies subrogation and SIU opportunities and follows Company procedures to notify the appropriate company personnel of same
Ensure compliance with Hallmark Best Practices
Adjusts reserves to accurately reflect the exposure
Issue payments to the appropriate parties
Attend and participate in team meetings
Attends and successfully completes all assigned training in a timely manner
Complete continuing education and maintain state licensing for states which require a license