Tortilleria Manager ELR

Heritage Grocers Group • Dallas, TX

1d

About The Position

At El Rancho Supermercado, how we work is defined by shared values that include
absolute integrity, respect, and collaboration. However, it's more than that;
it's smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you'll have the opportunity to grow
with us professionally, personally, and financially. You will be part of a team
that genuinely cares about helping you succeed, and you will work alongside
talented colleagues while making a difference in our communities.

POSITION SUMMARY:

The Tortilla Manager oversees daily Tortilla Operations and provides leadership
and direction to achieve profitable operations of all Tortilla related service
in the company. The Tortilla Manager ensures that all programs offered through
the Tortilla are executed consistently in the store. The Tortilla Manager is
responsible for development of all direct reports. The Tortilla Manager is to
continually grow the team's capacity for efficiency, effectiveness, and service
to meet the company's succession needs. The individual is expected to be a role
model of the company by driving results while maintaining company core values.

Requirements

• High School Diploma or equivalent;
• Basic kitchen skills; tortilleria department experience a plus.
• Valid Food Handlers Card;
• Bilingual in English and Spanish
• WALKING: Continuously, throughout shift, while moving about the store and handling merchandise.
• STANDING: Continuously, throughout shift.
• LIFTING: Ability to lift up to 25 lbs. and occasionally lift up to 50 lbs.

Responsibilities

• Responsible for ordering, vendor communications, compliance and sanitation, Tortilla inventory, and controls, and management of workplace and department safety, as well as reporting, financial control, and budget responsibilities;
• Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, Tortilla conditions and food safety to all team members;
• Ensure shelves are organized with product labels;
• Provide exceptional service and ensure the products are handled properly, date controls are performed, ensure freshest products are rotated properly so that they are available to customers;
• Controls costs by constantly monitoring and improving Tortilla operations to increase profitability, combined with managing labor costs, and reducing loss due to shrink;
• Review Team Members' weekly schedule to ensure a fully-staffed department;
• Provide customer service by greeting and assisting customers, responding to customer inquiries and complaints;
• Prepare the weekly sales and labor projections for the Tortilla department in order to maximize sales and profits;
• Provides flexibility by helping in any area in order to support the store needs.
• Demonstrates personal Customer Service excellence. Engages with customers always;
• Improves speed and efficiency of service provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED