TMS & Mental Health Care Coordinator - Outpatient
About The Position
At Anew Era TMS & Psychiatry, our team of dedicated psychiatrists, psychologists, psychiatric nurse practitioners, and licensed therapists offers customized, comprehensive care designed around your needs. We provide a range of options, including in-person and online therapy, medication management, and advanced interventional treatments like transcranial magnetic stimulation (TMS) therapy, ketamine, and esketamine—all delivered in a safe and compassionate environment. With access to most commercial insurance plans, we make quality mental health care more accessible, helping you uncover the right path to wellness. Position Summary: The TMS & Mental Health Care Coordinator plays a vital role in supporting both Transcranial Magnetic Stimulation (TMS) services and broader mental health care coordination within a clinical setting. This position is responsible for guiding patients through the full continuum of care—from initial consultation and insurance authorization to treatment planning, scheduling, and ongoing follow-up.
Requirements
- Ability to work independently and collaboratively with different levels of employees.
- Ability to thrive in a fast-paced growing environment.
- Excellent communication skills in person and over the phone.
- Time management to manage a variety of tasks.
- Interpersonal skills to interact positively with patients.
- Organization skills, detail oriented, and multitasking skills.
- Associates or Bachelor’s degree preferred
- Excellent customer service skills 2 years minimum.
Nice To Haves
- Medical, beauty, and/or cosmetic surgery consultant in sales industry experience preferred.
- Mental health experience preferred.
Responsibilities
- Responsible for initial patient consultations. The consultant needs to evaluate the patient and concisely document findings.
- Serve as liaison between care providers and patients.
- Use of an Electronic Health Record
- Build trust and rapport with individuals in order to improve patient care.
- Communicate the benefits of treatment to the patient.
- Utilize clinical information and knowledge of medical necessity criteria to effectively communicate plans of care to insurance case managers, facility staff, and health care partners.
- Refer clients based on eligibility to TMS treatments, while also identifying the potential need per individual client.
- Prepare and discuss any financial obligations and insurance coverage with clients as it pertains to TMS or other services provided by us.
- Successful completion of TMS Certification (training and certification provided during the initial period of employment).
- Treating patients with our TMS system who are suffering from mental illness.
- High level understanding and computer skills including MS Office & Google Suite required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
