TMA Administrator - Engineering Services

UIOWA•Iowa City, IA

About The Position

Iowa Health Care Department of Engineering Services is seeking a TMA Administrator. The TMA Administrator will maintain, extrapolate, and analyze data from the department CMMS and related applications. Schedule queries, reports, and effective system modules. Performs routine database review to ensure space and equipment inventory are current. Develop an operational understanding of the critical facilities systems and existing workflows. Participate in the design, testing and validation of new and existing workflows to enhance application depth of knowledge and customer support abilities. Creates effective interface between multiple facilities software systems to streamline communication and workflow. Work independently to triage requests for service, define tasks, research software and hardware options and lead related tasks as part of larger projects. Support a variety of application needs across facilities and HCIS supported systems that require integrated data. Communicates on a regular basis with proprietary software systems and HCIS to ensure and achieve successful integration and upgrades. Understands and monitors the compliance of the business needs, regulations and industry concerns related to facilities to continually meet those requirements in our CMMS. Coordinates with the department management team to schedule, prioritize and develop frequencies for corrective and preventative work orders. Works cooperatively with the Engineering Services, Environmental Services, Guest Services, and other Department’s staff team to ensure urgent needs are met in a timely manner. Provide just-in-time workflow and technology support at the point-of-care for complex issues. Develop training materials as needed and provide 1:1, small group training and customer implementation support. This role will primarily work a regular shift, Monday-Friday between the hours of 7AM and 5:30PM but might require occasional work outside or regular scheduled hours for earlier shift coverage. This position will report to the Facility Manager. Reporting/Data Analysis Create and distribute standard and custom reports for Engineering Services, Guest Services and Environmental Services including but not limited to preventative maintenance, phone call & online work order tracking, infection control, PM risk reports, guest services and environmental services and other department assigned reports. Monitor and ensure efficient and on time workflow activity through use of the computer maintenance management software system (CMMS). Creates, revises, and updates dashboards for users. Strategically respond to issues and emergencies to determine appropriate action or escalation. Technical Support Maintain, train, and record repairs of various equipment in the department including Aeroscout, computers, Masterlocks and iPads. Reviews potential applications and designs hardware/software interfaces. Actively participate in the onboarding and training of new hires. May supervise clerical support staff and/or student/temporary staff as directed. Maintain and support departmental systems; WebTMA, Temp Trak, FieldWire, Mobileview and Masterlocks. Coordination Provide regular updates and feedback to service requestors and serves as back-up coverage to call center staff. Provide input to Engineering Services Department strategic planning process for various projects. Escalates appropriate issues and concerns to management in a timely manner. Maintain professional and positive interdepartmental communication that includes timely follow-up. Demonstrate ability to align UI Health Care's strategic plan with department operations. Program Administration Administration and management of Computer Maintenance Management System (CMMS) Executes and monitors established procedures for corrective, preventative, routine, and predictive maintenance plans. Schedules, prioritizes, distributes corrective and preventative work orders and iPad assignments to optimize departmental workflow. Develops CMMS system for additional departments per management direction. Update assigned policy and procedures. Implements best practices, for scalability, supportability, ease of maintenance and system performance.

Requirements

Bachelor’s Degree; or an equivalent combination of education and experience.
Minimum of 1-3 years’ experience in the development, administration and/or support of software applications
Excellent verbal and written communication skills; demonstrate the ability to communicate with technical and non-technical staff
Experience working with customers to define system requirements and understand business needs
Ability to work independently and demonstration of self-motivation for assignment completion.
Demonstrated experience in creating a positive work environment that demonstrates a focus on service excellence principles.
Experience managing multiple concurrent objectives and tasks while making effective judgments to the priorities of time and resource allocation.
Ability to successfully collaborate within a multi-disciplinary team and/or across departments.
Proficient in use of Microsoft Office Suite (Outlook, PowerPoint, Excel, and Word).

Responsibilities

Maintain, extrapolate, and analyze data from the department CMMS and related applications.
Schedule queries, reports, and effective system modules.
Perform routine database review to ensure space and equipment inventory are current.
Develop an operational understanding of the critical facilities systems and existing workflows.
Participate in the design, testing and validation of new and existing workflows to enhance application depth of knowledge and customer support abilities.
Create effective interface between multiple facilities software systems to streamline communication and workflow.
Triage requests for service, define tasks, research software and hardware options and lead related tasks as part of larger projects.
Support a variety of application needs across facilities and HCIS supported systems that require integrated data.
Communicate on a regular basis with proprietary software systems and HCIS to ensure and achieve successful integration and upgrades.
Understand and monitor the compliance of the business needs, regulations and industry concerns related to facilities to continually meet those requirements in our CMMS.
Coordinate with the department management team to schedule, prioritize and develop frequencies for corrective and preventative work orders.
Work cooperatively with the Engineering Services, Environmental Services, Guest Services, and other Department’s staff team to ensure urgent needs are met in a timely manner.
Provide just-in-time workflow and technology support at the point-of-care for complex issues.
Develop training materials as needed and provide 1:1, small group training and customer implementation support.
Create and distribute standard and custom reports for Engineering Services, Guest Services and Environmental Services including but not limited to preventative maintenance, phone call & online work order tracking, infection control, PM risk reports, guest services and environmental services and other department assigned reports.
Monitor and ensure efficient and on time workflow activity through use of the computer maintenance management software system (CMMS).
Create, revise, and update dashboards for users.
Strategically respond to issues and emergencies to determine appropriate action or escalation.
Maintain, train, and record repairs of various equipment in the department including Aeroscout, computers, Masterlocks and iPads.
Review potential applications and designs hardware/software interfaces.
Actively participate in the onboarding and training of new hires.
May supervise clerical support staff and/or student/temporary staff as directed.
Maintain and support departmental systems; WebTMA, Temp Trak, FieldWire, Mobileview and Masterlocks.
Provide regular updates and feedback to service requestors and serves as back-up coverage to call center staff.
Provide input to Engineering Services Department strategic planning process for various projects.
Escalate appropriate issues and concerns to management in a timely manner.
Maintain professional and positive interdepartmental communication that includes timely follow-up.
Demonstrate ability to align UI Health Care's strategic plan with department operations.
Administration and management of Computer Maintenance Management System (CMMS)
Executes and monitors established procedures for corrective, preventative, routine, and predictive maintenance plans.
Schedule, prioritize, distribute corrective and preventative work orders and iPad assignments to optimize departmental workflow.
Develop CMMS system for additional departments per management direction.
Update assigned policy and procedures.
Implements best practices, for scalability, supportability, ease of maintenance and system performance.