TLP Case Manager

Centerstone•Carbondale, IL

22h

About The Position

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. The TLP Case Manager provides direct client and/or community services as necessary to meet program service obligations. The TLP Case Manager assists Manager in assuring compliance with standards, regulations, and laws. The TLP Case Manager serves as the direct liaison between service locations to ensure consistent quality of care and use of evidence based practices as deemed appropriate. The TLP Case Manager provides leadership by example and provides and promotes outstanding internal and external customer service. This includes performing case management duties, providing support for other team members, and maintenance of appropriate documentation including billing paperwork. Centerstone expects all staff to have a strong desire to provide excellent customer experience; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; must possess the flexibility to work with clients at various stages in their personal growth; and to have an attitude of wanting to continuously improve their own performance as well as that of Centerstone. Treatment must be recovery focused taking into account trauma informed care practices. Centerstone is a nonprofit health system providing mental health and substance use disorder treatments. Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital. Centerstone also features specialized programs for the military community, therapeutic foster care, children’s services and employee assistance programs. Centerstone’s Research Institute provides guidance through research and technology, leveraging the best practices for use in all our communities. Centerstone’s Foundation secures philanthropic resources to support the work and mission of delivering care that changes people’s lives.

Requirements

Knowledge of guidelines for confidentiality
Knowledge of applicable regulatory guidelines and codes, agency policies and procedures, and Federal and state laws pertaining to position
Skill in written and oral communication
Skill in customer service techniques
Skill in establishing and maintaining interpersonal relationships with clients and staff
Skill in problem-solving
Skill in identifying and prioritizing job tasks
Skill in applying non-violent crisis intervention techniques and maintaining personal safety
Bachelor’s Degree in a human services related fields
Two years relevant professional work experience of in the same fields
Meet Mental Health Professional status
Valid driver’s license in relevant programs

Nice To Haves

Child Welfare Services (CWS) license preferred

Responsibilities

Completes job requirements with independent action and resourcefulness and seeks out additional duties during periods of downtime.
Organizes time, effort, and use of resources to achieve desired outcomes.
Consistently returns phone calls and e-mails within 24 hours and updates voicemail/out of office e-mail, as well as consistently using pleasant tone and having a helpful attitude.
Provides consistent, personal growth-focused services to all assigned clients by maximizing time spent working directly with clients to assist their personal growth process.
Ensure hours of care expectations are met and time is dedicated to providing personal growth services to clients, their families and collateral contacts.
Meet or exceed Key Performance Indicators (KPI’s) expectations.
Provides case management services utilizing evidence-based methodologies to provide excellent clinical services.
Prepare for and conduct individual, group, and family case management for assigned caseload.
Treats all clients and colleagues with dignity and respect, regardless of race, ethnicity, nationality, religion, sexual orientation, gender, or other legally protected status.
Shows consideration for others, works cooperatively with any coworker; provides constructive feedback without undue criticism of others; displays appreciation of differences in approaches, personalities, and viewpoints of others.
Works professionally, respectfully, positively and cooperatively within a team-based framework to promote Centerstone’s commitment to client personal growth.
Completes all required documentation legibly, accurately, timely, and thoroughly using clinically appropriate terminology and containing clinically relevant information and applicable standards.
Demonstrates utilization and incorporation of audit feedback when completing documentation.
Supports the strategic goals and mission/vision/values of Centerstone at all times when interacting with clients, co-workers and professionals from other organizations and presents a positive and professional demeanor.
Takes initiative to prevent and resolve problems and offers recommendations for improving services and transforming Centerstone into an organization that embraces excellent customer experience.
Assist service recipient in developing a service plan that must be person centered, family centered, and service centered.
Monitor service recipient progress in treatment and participate in treatment plan reviews as assigned.
Update treatment plans as appropriate.
Submit treatment plans at all stages for medical review, if applicable.
Conduct intake for recipient entering services, including explaining services, gathering information needed on intake materials, ensuring service recipient understands all forms, assuring signature on appropriate contracts and consents, and submitting materials for processing, as assigned.
Conduct assessment and write assessment summaries, as assigned.
Assist service recipients with making linkage with internal and external resources as outlined in treatment plan and in coordination with Integrated Healthcare Services.
Maintain appropriate contact with referral sources including providing information on service recipient progress, behavior, and needs (with appropriate releases), and maintaining ongoing consultation when appropriate.
Assist service recipient in making discharge plans and provide follow up services as assigned.
Demonstrates an ability to manage crisis situations, including danger to self and others, to ensure the safety and stabilization of clients and to make appropriate referrals/linkages when clinically indicated.
Does not leave crisis situation until client is in a safe environment or crisis is resolved.
Attend staff meetings, clinical staffings, and other internal meetings as assigned.
Participate on committees as assigned, including quality assurance functions.
Maintain appropriate communication with other employees and work as an effective member of treatment team.
Meet and maintain applicable certification and licensure requirements.
Provide respectful, and professional communication and interactions.
Promote and model prompt, pleasant, personable, focused, responsive, and appreciative interactions.
Consistently return phone calls and e-mails within 24 hours and update voicemail/out of office e-mail, as well as consistently using a positive and a professional tone and attitude.
Work cooperatively with Program Manager to implement evidence based practices and ensure model fidelity.
Assist TLP team in maintaining compliance with standards, regulations, and laws.
Assist TLP team with program planning and evaluation.