Titles Specialist I
About The Position
At iLending, we believe that success starts with a strong foundation of values. Our team is built on dependability, empowering one another to achieve greatness, and fostering transparency in everything we do. We're passionate about creating a people-focused culture where everyone feels valued, supported, and inspired to contribute their best. With a commitment to knowledge and continuous growth, we provide the tools, resources, and opportunities for our team members to excel both personally and professionally. If you're looking for a place where your skills are appreciated, your ideas are heard, and your potential is limitless, iLending is the perfect place for you to thrive! Under the direction of the Titles Manager, the Titles Specialist is responsible for processing vehicle titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction while satisfying iLendings policies.
Requirements
- High School Diploma or equivalent
- 1+ years of customer service experience
- 1+ years of call center experience, preferred
- Ability to work on multiple computer screens
- Previous loan processing or titles experience
- Microsoft office suite experience
Responsibilities
- Accurately process incoming auto loan titles daily
- Ability to identify problem areas and make independent decisions to resolve problems / rejections
- Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer-focused manner
- Open and accurately record incoming titles daily according to established procedures
- Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
- Maintains a professional, calm manner with all professional and business interactions.
- Maintains a high level of confidentiality
- Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company
- Contributes to effective operations by providing support where and when needed on sale / customer promotion dates
- Perform other related duties as assigned to assure optimum service levels
Benefits
- Medical
- Dental
- Vision
- PTO
- 401(k) match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
