Title Specialist

OneMain Financial • West Valley, UT

1d

About The Position

OneMain Financial is seeking a Title Specialist , who will be responsible for maintaining a high performing auto secured loan portfolio rating for our branch network and centralized accounts. This will be done through administrative and customer service-oriented tasks. In the Role Identify, sort, and process mail as it relates to our stake as lienholder on customer’s auto property. Answer phone and email inquiries from our branch network with questions about the lien placement process and using our third-party vendor system. Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process. Partner with our branch network to increase their lien perfection rates on auto secured loans. Act as a liaison between multiple internal and external customers and/or vendors. This will include written and verbal communication with Centralized Sales, Underwriting and Branch personnel. Maintain thorough knowledge and understanding of OneMain’s policies and procedures, as well as state and federal laws.

Requirements

• High School Diploma or GED
• 1 (One) or more year(s) in customer service
• Ability to review loan and title documents in a timely fashion.
• Strong communication skills (oral, written, and interpersonal).

Nice To Haves

• Prior experience in auto titling and/or lending is preferred but not necessary.

Responsibilities

• Maintaining a high performing auto secured loan portfolio rating for our branch network and centralized accounts.
• Identify, sort, and process mail as it relates to our stake as lienholder on customer’s auto property.
• Answer phone and email inquiries from our branch network with questions about the lien placement process and using our third-party vendor system.
• Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process.
• Partner with our branch network to increase their lien perfection rates on auto secured loans.
• Act as a liaison between multiple internal and external customers and/or vendors.
• Maintain thorough knowledge and understanding of OneMain’s policies and procedures, as well as state and federal laws.

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED