Title Research Coordinator

Vanderbilt Mortgage•Maryville, TN

9d•Hybrid

About The Position

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential. POSITION TITLE: Title Research Coordinator JOB STATUS: Full Time DEPARTMENT: Titling REPORTS TO: Titling Team Lead TRAVEL REQUIRED: As Needed WORK SCHEDULE: Hybrid- 3 days in the office- 2 days remote JOB SUMMARY: The Title Research Coordinator is responsible for applying for titles and securing 1st lien position for lenders with the Department of Motor Vehicles. The Title Research Coordinator is responsible for titling in several different states and following up with Home Centers for documents needed. They must be able to complete a large volume of work within limited timeframes, while maintaining a high degree of accuracy. JOB FUNCTIONS: Work in Various Systems to obtain accurate titling documents Helix Actively work through queues based on loan type (VMF) and follow-up on any outstanding items or needs for each deal Update checklist items statuses on individual deal checklists as it pertains to research for that file. Write up for any items that need correcting and assign to the home center Reset follow-ups accordingly based on what’s needed and timeframes given during the research process. Notate any updates or changes under the Notes field or under each checklist item as deals are worked or followed-up Oracle Manage keyed checks for errors and void if necessary OnBase Utilize customer queries to search and access customer documents that have been imaged to files AS400/iSeries Utilize various paths to access customer, home, and lien information associated with deals If deals are dated, notate in AS400 any updates or changes Order documents from the vault/document control LINK Menu/Apps 2.0 Search VMF applications to gain better knowledge of notes, where the application is in process, etc. Utilize Fees screen to check title fees and other fees Use the Discovery/Start/App1 or App2 screens to gain customer information that may not be present in Helix Utilize the Land Exam page to access information pertinent to deals that are converting or involve a land purchase or land as collateral Access Notes page to see details about deal and related teams that have worked the deal VINtek Order duplicate titles for title and conversions coordinators and other departments who request Check status of titles for orders placed ALVIN – Alabama Department of Revenue Titling Website Process any title changes, duplicates, or corrections to title work as needed through the state of Alabama Department of Revenue platform, ALVIN. Titling Service Desk Platform Organize, process, and document any dated VMF files/loans for specific requests and research opportunities. Utilize this platform for communicating with sister departments who email in requests. Utilize the follow up feature to continuously follow up on requests in a timely manner. Sister Department Coordination Coordinate with sister departments including inventory, sales processing, tracking, VMF originations (portfolio, remarketing, and connect lending), VMF servicing, Doc Customer/Release, MPC, and other departments to conduct research for title errors, corrections, and duplications. Other duties as assigned This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

Requirements

High School diploma or equivalent
1+ year of prior or related (e.g., titling vehicles) experience.
Effective organizational and time management principles to prioritize tasks and meet deadlines.
Knowledge of proper written and verbal communication standards, including legible handwriting (penmanship).
Strong organizational and time management skills to manage multiple tasks efficiently.
Strong written and verbal communication skills, with a focus on clear, accurate, and legible documentation.
Proficient data entry skills with accuracy and speed.
Exceptional attention to detail and thoroughness in all tasks performed.
Ability and willingness to learn and cross-train in two additional positions to support team flexibility and coverage.

Nice To Haves

Notary status with Blount County or ability to obtain Notary status

Responsibilities

Work in Various Systems to obtain accurate titling documents
Actively work through queues based on loan type (VMF) and follow-up on any outstanding items or needs for each deal
Update checklist items statuses on individual deal checklists as it pertains to research for that file.
Write up for any items that need correcting and assign to the home center
Reset follow-ups accordingly based on what’s needed and timeframes given during the research process.
Notate any updates or changes under the Notes field or under each checklist item as deals are worked or followed-up
Manage keyed checks for errors and void if necessary
Utilize customer queries to search and access customer documents that have been imaged to files
Utilize various paths to access customer, home, and lien information associated with deals
If deals are dated, notate in AS400 any updates or changes
Order documents from the vault/document control
Search VMF applications to gain better knowledge of notes, where the application is in process, etc.
Utilize Fees screen to check title fees and other fees
Use the Discovery/Start/App1 or App2 screens to gain customer information that may not be present in Helix
Utilize the Land Exam page to access information pertinent to deals that are converting or involve a land purchase or land as collateral
Access Notes page to see details about deal and related teams that have worked the deal
Order duplicate titles for title and conversions coordinators and other departments who request
Check status of titles for orders placed
Process any title changes, duplicates, or corrections to title work as needed through the state of Alabama Department of Revenue platform, ALVIN.
Organize, process, and document any dated VMF files/loans for specific requests and research opportunities.
Utilize this platform for communicating with sister departments who email in requests.
Utilize the follow up feature to continuously follow up on requests in a timely manner.
Coordinate with sister departments including inventory, sales processing, tracking, VMF originations (portfolio, remarketing, and connect lending), VMF servicing, Doc Customer/Release, MPC, and other departments to conduct research for title errors, corrections, and duplications.
Other duties as assigned

Benefits

Medical and Dental Plan with Prescription Coverage and Vision.
Competitive benefits including 401(K) includes 100% company match of the first 4%.
Paid time off days (PTO), maternity/paternity leave, and holidays.
Community involvement including Volunteer Paid Time Off (VTO).
Tuition Assistance for your first degree
Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
Collaborative and energetic work environment.
Professional development and promotional opportunities.
Competitive bonus programs.