Title Order Support

Baird & Warner•Schaumburg, IL

23h

About The Position

The Title Order Support role is responsible for processing all agent orders accurately and efficiently while managing multiple priorities in a fast-paced environment. This role requires strong organizational skills, a customer-focused mindset, and a sense of urgency to ensure timely completion of tasks. Clear communication, sound judgment, and proactive problem-solving are essential to maintaining high levels of customer satisfaction while supporting overall business objectives.

Requirements

High school diploma
Minimum 1 year of customer service experience (customer care, order entry, etc)
Prior experience at a title insurance company or Real Estate brokerage preferred.
Strong written and verbal communications skills.
Strong organization and follow-up skills.
Ability to multitask and prioritize requests.
Strong sense of urgency for exceeding customer expectations.
A passionate customer advocate and positive work attitude.
Ability to work cross-functionally within the organization.

Nice To Haves

Prior experience at a title insurance company or Real Estate brokerage preferred.

Responsibilities

Provide customer service support by answering and directing incoming calls and emails to the appropriate team for timely resolution
Accurately enter and process new title orders placed by clients
Coordinate the new order process with remote teams to ensure timely and efficient setup
Answer and route department phone calls in a professional and courteous manner
Respond promptly to customer service inquiries and requests
Perform general administrative duties and additional tasks as assigned by management