Title Clerk

OPENLANE, Inc.•Carmel, IN

33d

About The Position

We are seeking a Title Clerk with experience in title processing and automotive customer service. You will be part of our dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing. In this role, you will have the opportunity to use your expertise in titles and customer service to deliver exceptional results. The ideal candidate will have a minimum of 2 years of experience in vehicle title processing and a strong customer-first mindset.

Requirements

Attention to detail
Ability to work in a team environment
Strong communication skills, both written and verbal.

Nice To Haves

Experience working in a production environment
Experience in automotive-related customer service roles.
Experience in sending titles to buying dealers.
Experience in troubleshooting and resolving end-user issues.

Responsibilities

Handle incoming title issues through various channels, such as email, text, and phone calls, ensuring prompt and comprehensive responses.
Take ownership of title issues, seeing them through to completion or escalating them to the appropriate department or individual for assistance.
Process vehicle titles from multiple states, meticulously checking for accuracy and marketability.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement